Pay for parcels upon receipt
You can easily use this service through the Nova Post mobile app. No need to conclude a contract for this.
This service is available for ordering goods from online stores in Poland.
Parcels are sent to Nova Post branches in Ukraine or delivered by courier to the address: you cannot still order delivery to a parcel locker or another country.
Advantages
Order quickly
It takes up to 3 seconds to complete the orderReceive safely
Goods from Poland arrive at Nova Post or delivered by courierUse conveniently
You can inspect the goods before payment
Rate
2,75% of the payment amount, but not less than 5 zł including VAT. |
How does it work
1. When placing an order in the online store, you must specify delivery to the branch Nova Post in Ukraine or delivery to the address and select the «Pay on delivery» option.
2. When the order is completed, an international express waybill (IEW) will be displayed in the mobile app with details about the order, sender's contacts, payment options, and an additional service: «Pay on delivery».
3. When receiving a parcel at a branch in Ukraine or at the address, when delivered by courier, you can inspect the goods. If the goods are not suitable, you can return the parcel without payment.
4. If the goods are suitable, you should pay for the parcel in the Nova Post mobile app:
■ By debit card
■ By credit card
■ Via Apple Pay
■ Via Google Pay
If the payment fails, update the mobile app or contact the support service:
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This option can be ordered only in the Nova Post mobile app
If your app lacks the «Pay on delivery» option, check the version of the app.
If you have the Nova Poshta mobile app installed, download our new Nova Post app.


How to track the shipment
You can track your shipment on the tracking page or in the mobile app.
Once the parcel arrives at the branch or when delivered by courier, the recipient will be notified via SMS and the mobile app.
If the goods are not suitable, you are not required to pick up and pay for the shipment
We will send the parcel to the seller at the address specified in the IEW.
The goods that have been picked up and paid for can be returned at the recipient's expense
As part of the service, we only deliver the shipment.
You must discuss the possibility and rules for returning goods, as well as the terms and conditions of the refund with the seller before placing and sending the order.

- When receiving the goods, the branch operator or courier may ask for an identity document, such as an international passport.
This is legal. We do so for your safety and to reduce the risk of fraud.
Transfer terms and conditions
- 1The cost of goods in Polish online stores is calculated in zloty. You can pay for the goods with a card of any currency. When paying, the currency will be converted at the zloty exchange rate.
- 2Some banks can apply a double conversion. In this case, the payment amount for the goods will be higher. For terms and conditions of debiting for goods in international online stores, see the official bank websites.
- 3One-time transfer amount: Up to €150 equivalent to Polish zlotys.
- 4Monthly transfer turnover: Up to 100 000 ₴ equivalent to Polish zlotys.

The support service will advise you
If you have any further inquiries about the service, contact the support service:
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