Send parcels and documents up to 30 kg in Poland
Benefits
Delivery time
Available shipping methods
- From branch
- From address
Payer
Shipment is paid by Sender.
Payment methods
- Sending from branch
- 1cash or bank card
- 2bank card in the mobile application or website
- Sending from address
bank card in the mobile application or website
How to send a parcel from a branch
- 1
- 2Create a shipment with an operator or online before visiting the branch using mobile application or website. Provide the operator with the waybill number if the parcel was created online.
- 3Pay the shipment together with selected additional services and hand the parcel over to the operator.
How to send from address
- 1
- 2Pay your shipment.
- 3Wait for notification of the courier's arrival date and stay at the specified address on that day. Find out more about the courier's work schedule.
- 4Pack the parcel in advance according to packaging standards and make sure the weighs is below 30 kg.
- 5Hand the parcel over to the courier.
Please note that either Nova Post couriers or couriers from partner companies come to pick up the parcel.
Additional services
FAQs
- Is it possible to send a parcel via a parcel locker
Yes, customers can send parcels via Parcel Lockers Paczkomat. More information can be found on the corresponding page.
- What should I do if I wasn't at home when the courier arrived
We will call you to arrange a new pick-up date.
After two unsuccessful attempts, we will transfer the parcel to the warehouse and call the recipient to confirm whether the delivery is still needed. - Is it possible to hand over not packed parcel to courier
No, couriers only accept and collect parcels packed in accordance with packaging standards.
Please pack the parcel in advance so as not to make the courier wait. - What happens if I hand over a parcel which is more than 30 kg to the courier
The courier will collect the parcel, but it will be weighed at the sorting office. If the parcel is above 30 kg, we will return it to the sender.
You can learn more about the conditions for sending parcels over 30 kg in the "Cargo" tab. - Can the recipient pay for the delivery
No, the sender pays for the delivery.
- How to track a parcel
You can track your parcel in the Tracking tab or in the mobile application.
- How will the recipient know that the parcel has already arrived
When the parcel arrives at the branch or parcel locker, the recipient will receive a SMS notification via or push notification in the mobile application.
In case of address delivery, the courier will notify the recipient that the parcel has already arrived.