Sending parcels and documents from USA to Ukraine is even more convenient
How to call a courier in USA
- 1
- 2Fill out an order to call a courier:
- 1on the Nova Post website
- 2in the mobile app
- 3in your personal account
- 3FIn the application, fill in the invoice: describe the contents of the shipment and the invoiced value of each item. If the actual value differs from the invoiced value, customs may re-evaluate and charge additional customs fees.
- 4Pay for your order online.
- 5Receive an email confirmation of your order, payment, and courier arrival time.
- 6Pass the shipment to the courier in a closed form. The courier will print and paste the label on your box.

The shipment application created on the website can be viewed in the Nova Post app or in the personal account.
*Invoiced value of the shipment is the value the sender indicates in the documents or customs declaration when sending it. It is used for calculating customs duties, taxes, and other fees that may be applied when importing a shipment into the country of destination.
Фактурна вартість відправлення повинна відповідати ринковій.
Delivery options to Ukraine
To the branch
To certain location
To the parcel locker
To receive a shipment, you must have:
- 1Express waybill number
- 2Original passport of a citizen of Ukraine/foreign passport or phone number of the recipient indicated in the express waybill
Benefits
Delivery from 5 days
Delivery to a branch in Ukraine
Targeted delivery to Ukraine
Insuring shipments for 100% of the declared value
Parcel tracking
We speak Ukrainian, Spanish, and English
When the courier picks up the shipment
Parcels are picked up by couriers of the partner company GLS on weekdays from 8.00 a.m. to 5.00 p.m. The arrival time depends on the time the order is placed:
- The time the order is placed:
Mon-Fri till 5.00 p.m.
Mon-Fri after 5.00 p.m.
Sat-Sun - When the courier arrives:
On the next business day
On the 2nd business day after the order is placed
Once the order is placed, you will be notified of the courier's arrival date by e-mail.
When the courier picks up your shipment, you can track the delivery with Nova Post tracking system.
Who pays for
- Delivery services
Sender in USA
- Customs duties and customs brokerage services
Recipient in another country
Once the parcel is sent, we will notify the recipient of the parcel's processing.
The shipment cost depends on the weight and delivery method. Check your possible rate on the "Shipping costs" page.