Enjoy our convenient Nova Post delivery service in the Czech Republic.
Now, you can send documents, parcels, and cargo to your friends and family in Ukraine.
You can also send shipments from Ukraine to an address in the Czech Republic:
Documents up to 1 kg
Parcels up to 30 kg
Reasonable rates
Delivery from 5 days
Promotional offers
Parcel tracking
Delivery to parcel lockers in Ukraine
Delivery to addresses in the Czech Republic and Ukraine
Insurance of the postal items for 100% of their declared value
We speak Ukrainian and Czech
What can be sent?
- Foodstuffs in their original packaging, without weight limitations
- Perfumes and cosmetics: perfumes, eau de сologne, nail polishes, lacquers, hair dyes, and cosmetic lotions
- Household chemicals and cleaning agents with the manufacturer and ingredients clearly indicated
- New batteries and power cells (except for lead acid batteries) in factory packaging, with contacts covered
- Digital storage devices or flash drives without passwords
- Dietary supplements
What cannot be sent?
- Dangerous goods (weapons, flammable liquids and solids, aerosols, gases and deodorants)
- Works of art: paintings, stamps, antique books, religious icons
- Foodstuffs made of animal products, as well as foodstuffs in categories requiring specific storage temperature, as well as perishables
- Jewellery and precious metals
- Drugs and vitamins
- Commercial shipments: parcels containing more than 3 types of identical items, such as 2 phones or 3 pairs of shoes
If a Customs House officer discovers prohibited goods during an examination of the postal item, the parcel will be returned at the sender's expense
Delivery Options in the Czech Republic
Nova Post Czech
Republic branch
Republic branch
Via courier to any address
in the Czech RepublicComing Soon
in the Czech RepublicComing Soon
How to Receive a Parcel in the Czech Republic?
- Get the express consignment note serial number from the sender
- Receive an email about the parcel delivery and the time of the courier’s arrival. When the courier arrives, examine the postal item. If everything is in order, collect the parcel.
Delivery Options in Ukraine
Branch
Address
Automated parcel locker
To receive the parcel, the recipient must have:
- Express consignment note serial number
- Original passport of a citizen of Ukraine or international passport, or a phone with the number indicated in the ECN.
Rates
Documents up to 1 kg at a branch or parcel locker
The rate includes an envelope for documents
CZK 250
Parcels up to 30 kg to a branch or parcel locker
Up to 2 kg
Up to 10 kg
Up to 30 kg
300 CZK
450 CZK
750 CZK
Courier delivery or pickup
+CZK 80 for postal items of up to 30 kg
- Additional insurance of postal items with the declared value exceeding CZK 10,000 – a 0.5% fee
- The prices are indicated in CZK, including VAT, and are valid from 05.06.2023
Who Pays
The cost of delivery and additional services
Customs payments
Sender
Receiver
Important Information on Parcel Clearance by Customs in the Czech Republic
Value of the postal item: up to €45
No additional taxes are charged for parcels containing gifts or personal items.
Value of the postal item: €45,01 – 150
VAT: 21% of the value of the postal item
Calculation Example:
The goods are worth €100. The recipient needs to pay VAT:VAT = €100 × 21% = €21
Value of the postal item: over €150
- import duty: 0-18%, depending on the type of goods
- VAT: 21% of the value of the postal item + import duty
Calculation Example:
The goods are worth €300. The additional customs payments will be:- Import duty = €300 × 10 % = €30
- VAT = (€300 + €30) × 21 % = €69,30
Important Information on Parcel Customs Clearance in Ukraine
Value of the postal item: up to €150
No additional taxes are charged for parcels containing gifts or personal items.
Value of the postal item: over €150
- VAT: 20% of the value of the postal item (excess over €150 + import duty)
- Import duty: 10% of the excess over €150
- customs brokerage services
Calculation Example:
The goods are worth €200. The total customs payments will be:- import duty = (€200 - €150) × 10% = €5
- VAT = (€200 - €150 + €5) × 20% = €11
Calculation Examples
Example 1
I am sending my sister a jacket, a T-shirt, and her driving licence.
The jacket costs ₴1,200, and the T-shirt costs ₴300. The total worth is about €40.
Customs payments will not be charged.
The jacket costs ₴1,200, and the T-shirt costs ₴300. The total worth is about €40.
Customs payments will not be charged.
Example 2
I am sending my granddaughter a toy and a book as a gift.
These are new goods in factory packaging that cost less than €45.
Customs payments will not be charged.
These are new goods in factory packaging that cost less than €45.
Customs payments will not be charged.
Example 3
I am sending my daughter a full suitcase of her personal items: dresses, pullovers, shoes, and make-up products.
These are all personal belongings, but they are worth more than €45 in total.
Customs payments will be charged.
These are all personal belongings, but they are worth more than €45 in total.
Customs payments will be charged.
Our office in Czechia
Prague, str. Pod Višňovkou 1664/29, 140 00 Praha 4-Krč
Hours of operations
Mon-Fri 08:00 – 20:00
Sat-Sun 09:00 – 17:00
Phone number
FAQ
How should the parcel be handed over to the courier for delivery?
The box with items packaged for delivery should be handed over with the lid closed.
When the box arrives at the Nova Post warehouse, the employees check its contents for prohibited goods. The employees are entitled to open a packaged parcel.
The only exception is the original factory packaging.
When the box arrives at the Nova Post warehouse, the employees check its contents for prohibited goods. The employees are entitled to open a packaged parcel.
The only exception is the original factory packaging.
Why is it important to indicate the declared value correctly?
The declared value affects the customs payments that may be charged after crossing the Ukrainian border. Thus, the declared value must equal the market value of the parcel.
If a Customs officer discovers that the declared value of the parcel differs from its actual value, the officer may detain the parcel at the border, reappraise the postal item, and charge the customs payments based on the market value.
If a Customs officer discovers that the declared value of the parcel differs from its actual value, the officer may detain the parcel at the border, reappraise the postal item, and charge the customs payments based on the market value.
How does the recipient pay the customs duty in Ukraine?
A Nova Post representative contacts the recipient via the indicated phone number or email. The recipient has to provide:
- A scanned copy or photo of the first two pages of the recipient’s passport or both sides of the identity card
- A scanned copy or photo of the recipient’s identification code for Customs clearance.
How will the recipient know that the parcel arrived in Ukraine or the Czech Republic?
When the parcel enters the country, the recipient will receive a Viber message, SMS, or notification in the Nova Post mobile app. When delivery is made to the address, the recipient will be contacted by the courier.
Email