Send parcels and documents up to 30 kg within Spain
Advantages
Delivery time
Available shipping methods
- from branch
from address
Dimensions permitted based on delivery types
Documents: length – up to 35 cm, width – up to 25 cm, thickness – up to 2 cm, actual weight – up to 1 kg Parcels: actual and volume weight – up to 30 kg, maximum side up to 120 cm, the total of dimensions 150 cm
Who pays
Only the sender always pays for the delivery service. Find out the cost of delivery here.
- When sending from the branch
- 1by card or cash at a branch
- 2by card in the mobile application or website
- When sending from the address
by card in the mobile application or website
The sender pays the return shipping if the recipient rejects the package and returns it.
Refusal will also be considered in situations where::
- 1the recipient was not present at the time of delivery
- 2he could not be contacted to transfer the shipment
- 3contact information was provided incorrectly
Returns will be charged according to the general shipping tariffs.
How to send a parcel from a branch
- 1
- 2Create a shipment with the operator or online before visiting the branch: in the mobile application or on the website. Provide the operator with the waybill number if the parcel was created online
- 3Pay the cost of delivery and selected additional services and hand the parcel over to the operator
How to send a parcel from address
- 1
- 2Pay your shipment.
- 3Wait for notification of the courier's arrival date and stay at the specified address on that day.
- 4Pack the parcel in advance according to packaging standards and make sure the weighs is below 30 kg.
- 5Hand the parcel over to the courier.
Please note that either Nova Post couriers or couriers from partner companies come to pick up the parcel.
How to track a parcel
You can track your parcel in the Tracking tab or in the mobile application.
When the parcel arrives at the branch, the recipient will receive a notification via SMS or in the mobile application.
If delivery to address is arranged, the courier will notify the recipient that the parcel has already arrived.