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Track your parcel
Frequently Asked Questions
- What is the delivery time for a parcel to Ukraine?
The delivery time of a parcel from Lithuania to Ukraine is from 5 days.
- How can I track my parcel?
The parcel can be tracked using Nova Post or Nova Post Global tracking by the international express consignment note number. After the parcel crosses the border, it will be assigned a new number. Its transportation in Ukraine can be tracked in the mobile app or by Nova Post tracking.
- How will the recipient know that the parcel arrived in Ukraine?
The recipient will know that the parcel arrived at the post office or parcel locker from the standard Nova Post notification via Viber, SMS or the mobile app. Upon receipt at the address, the recipient will be contacted by the courier.
- How will the recipient know that the parcel arrived in Lithuania?
The recipient will know that the parcel arrived at the post office from the standard Nova Post notification via SMS or the mobile app. Upon receipt at the address, the recipient will be contacted by the courier.
- How do I send a parcel from Lithuania to Ukraine?
Find out how to send a parcel from Lithuania to Ukraine here.
- What are the possible causes for delay in the delivery of a parcel to Ukraine?
The delivery of the parcel may be delayed due to the inspection and clearance of the parcel at customs, as well as due to force majeure caused by circumstances beyond the control of Nova Post and Nova Poshta LLC.
- Which Lithuanian cities have Nova Post branches?
For information on open branches, click here.
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