Nova Post Logo
To call a courier

Send parcels to Ukraine without leaving your home

Our benefits

Courier will arrive directly to your home at no charge

Delivery to parcel lockers and branches in Ukraine within 5-7 days

Your parcel will arrive undamaged

We insure the shipment up to 100% of the declared value

We speak Ukrainian and German

Favorable prices

How to call a courier in Germany?

Step 1

Preparing and packing items in a box

Get your items prepared and packed in a box. See the instruction manual

Step 2

Filling out a request to call a courier

Fill out a courier request form:

Step 3

Detailed description and shipment estimate

Describe the contents of the shipment and the declared or market value of each item in the request. If the actual value differs from the declared value, the customs service may reassess and charge additional customs duties

Step 4

Payment for your order

Pay for your order online

Step 5

Receiving an email confirmation

Receive an email confirming your request and payment, as well as the courier's arrival time

Step 6

Handing over your shipment

Hand over the shipment to the courier in a closed form. The courier will print and paste a sticker on your box

The shipment request is not yet available on the website after creation.
The created request can be viewed in the Nova Post application in Germany or your personal account.

How to call a courier in Germany?

Крок 1

Підготовка та упаковка речей у коробку

Підготуйте та упакуйте речі у коробку. Дивіться інструкцію: як правильно запакувати посилку

Крок 2

Заповнення заявки на виклик кур'єра

Заповніть заявку на виклик кур'єра:

Крок 3

Докладне описання та оцінка відправлення

У заявці опишіть вміст відправлення, оціночну або ринкову вартість кожної речі. Якщо реальна вартість буде відрізнятись від оціночної, митна служба може зробити переоцінку та нарахувати додаткові митні платежі

Крок 4

Оплата вашого замовлення

Сплатіть замовлення онлайн

Крок 5

Отримання 
email-підтвердження

Отримайте на email підтвердження заявки та оплати, також термін прибуття кур’єра

Крок 6

Передача вашого відправлення

Передайте кур'єру відправлення в закритому вигляді. Кур'єр роздрукує та наклеїть наліпку на вашу коробку

Step 1

Preparing and packing items in a box

Get your items prepared and packed in a box. See the instruction manual

Step 2

Filling out a request to call a courier

Fill out a courier request form:

Step 3

Detailed description and shipment estimate

Describe the contents of the shipment and the declared or market value of each item in the request. If the actual value differs from the declared value, the customs service may reassess and charge additional customs duties

Step 4

Payment for your order

Pay for your order online

Step 5

Receiving an email confirmation

Receive an email confirming your request and payment, as well as the courier's arrival time

Step 6

Handing over your shipment

Hand over the shipment to the courier in a closed form. The courier will print and paste a sticker on your box

The shipment request is not yet available on the website after creation. The created request can be viewed in the Nova Post application in Germany or your personal account.

Delivery to Ukraine

Until October 18, pay for sending the parcel at the branch's rates without paying extra for the courier call

Delivery categories
Small, up to 2 kg
Medium, up to 10 kg
Large, up to 30 kg
To Ukraine
€12
€20
€30

What you need to know about customs clearance of a shipment in Ukraine

Example 1
  • I'm sending my sister a jacket, a T-shirt, and her driver's license.

  • The jacket was worth 1200 ₴, and the T-shirt 300 ₴. That's about €40.

  • No customs duties shall be levied.

Example 2
  • I'm sending my granddaughter a toy and a book as a gift.

  • The items are new, in their original packaging, but cost less than €45.

  • No customs duties shall be levied.

Example 3
  • I'm sending my daughter a big suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics. 


  • All belongings are personal, but their total value is more than €45.

  • Customs fees will be charged.