Promo Code
Register a phone number
1
Register a phone number
Receive an SMS with a promo code for delivery with a 15% discount
2
Receive an SMS with a promo code for delivery with a 15% discount
Send documents and parcels from a branch or certain location at a discount
3
Send documents and parcels from a branch or certain location at a discount
How the promo code works
How the promo code works
  • Enter the promo code when creating a shipment in the mobile app, in the courier call form, or give it to the operator when creating a shipment in the branch.
  • The promo code is valid for documents and parcels up to 30 kg
  • The promo code is valid from 6.07 to 31.07 inclusive
Advantages
Advantageous rates
Delivery to addresses, pickup points, parcel lockers and branches in Ukraine and other countries
From 5 days to Ukraine, from 2 days to other countries
Shipping from France via courier and branch in Nice
Promotional offers
Insurance of shipments for 100% of the declared value
Parcel tracking
We speak Ukrainian, French, and English
Tariffs
Prices are indicated in euros (EUR, with VAT), valid from 06/07/2024
Direction DocumentsSmall, up to 2 kgMedium, up to 10 kgMedium, up to 20 kgLarge, up to 30 kg
Ukraine € 15,00€ 20,00€ 25,00€ 35,00€ 45,00
Extra charge for courier delivery € +8
Direction DocumentsSmall, up to 2 kgMedium, up to 10 kgLarge, up to 30 kg
Estonia € 15,00 € 20,00 € 25,00 € 35,00
Latvia € 15,00 € 20,00 € 25,00 € 35,00
Lithuania € 15,00 € 20,00 € 25,00 € 35,00
Italy € 9,00 € 10,00 € 15,00 € 25,00
Germany € 13,00 € 15,00 € 20,00 € 30,00
Poland € 13,00 € 15,00 € 20,00 € 30,00
Slovakia € 15,00 € 20,00 € 25,00 € 35,00
Hungary € 13,00 € 15,00 € 20,00 € 30,00
Czech Republic € 13,00 € 15,00 € 20,00 € 30,00
Spain € 9,00 € 10,00 € 15,00 € 25,00
Extra charge for courier delivery € +8
Documents
Direction
Ukraine € 15,00
Extra charge for courier delivery € +8
Small, up to 2 kg
Medium, up to 10 kg
Medium, up to 20 kg
Large, up to 30 kg
Documents
Direction
Estonia € 15,00
Latvia € 15,00
Lithuania € 15,00
Italy € 9,00
Germany € 13,00
Poland € 13,00
Slovakia € 15,00
Hungary € 13,00
Czech Republic € 13,00
Spain € 9,00
Extra charge for courier delivery € +8
Small, up to 2 kg
Medium, up to 10 kg
Large, up to 30 kg
Address collection from any point in France
The specified rate excludes possible customs payments
  • Prices are in euros (EUR including VAT), valid from 08.12.2023 for individual senders.
  • The rate for sending documents includes an envelope.
  • The rate for parcel delivery applies to one place.
  • The higher value of actual or volumetric weight is used to calculate the rate.
  • Formula for calculating the volumetric weight (kg) = Length (cm) × Width (cm) × Height (cm) / 4,000
Shipping options from France
From the Nova Post branch
From the Nova Post branch
  1. Hand the postal item open to the operators so he can inspect the contents.
  2. Provide sender’s details:
    • first name and surname in Latin
    • local phone number
    • e-mail
  3. Provide recipient details::
    • first and last name in Latin
    • phone number
    • e-mail
  4. Specify the shipment's delivery type:
    • to the branch: specify the city and branch number
    • at the address: specify the zip code, city, street, house number and apartment number
    • to the parcel locker: enter the city and number of the parcel locker
    • to the pickup point: enter the city and number
  5. Pay for the delivery of the shipment at the branch.
To send from France, you must call a courier
  1. Get your items ready and pack them in a rectangular or square box.
  2. Fill out an order to call a courier through the Nova Post website or mobile application.
  3. Fill out an invoice by detailing the content of the shipment and specifying the declared cost of each item.
  4. Pay for your order online.
  5. Receive an email confirmation of your order, payment, and courier arrival time.
  6. Pass the shipment to the courier in a closed box.
  7. The courier will print and paste a sticker on your box.
The courier will arrive anywhere in France.
ATTENTION! If the declared value of the shipment differs from the market value, the customs service will reassess it and charge additional customs duties.
To send from France, you must call a courier
It is convenient to track parcels in the Nova Post mobile application
Apple Store Google Play
It is convenient to track parcels in the Nova Post mobile application
What can be sent?
  • Used things, soft toys, constructors, educational toys
  • Electronics and small household appliances
  • Cosmetic products: nail polishes, hair dyes, cosmetic lotions
  • Household chemicals, the labels of which indicate the name of the manufacturing company and composition
  • Disks or flash drives with information on which passwords are not set
What is forbidden to send to Ukraine?
  • Dangerous objects: weapons, flammable liquids and solids, substances in pressurized cylinders, gases, deodorants
  • Art objects: paintings, stamps, antique books, icons
  • Jewelry and precious metals
  • Medicines and vitamins
Find here what is prohibited to send to other European countries
Customs clearance in Ukraine
Customs clearance in Ukraine
Up to €150
International shipments sent between individuals to Ukraine and containing a gift or personal items with a declared value of up to €150 are not subject to additional customs duties.

Unless customs officers find that the parcel's market value exceeds €150. In this case, the recipient will be contacted for further instructions on the customs clearance procedure.
€150 and over
If international shipments sent between individuals to Ukraine cost €150 or more, they are subject to additional customs duties, namely:
  • import duty: 10% of exceeding €150
  • VAT: 20% of the shipping cost (over €150 + import duty)
  • customs brokerage services

An example of a calculation where the goods cost €200.
Customs duties will be as follows:
  • import duty = (200 - 150) x 10% = €5
  • VAT = (200 - 150 + 5) x 20% = €11
The recipient must pay: 5 + 11 = €16
Customs payments are paid by the recipient of the parcel. The Company provides the details of parcel processing and payment accrual by sending the customer an email, SMS, or Viber message.
Frequently asked questions
In what form should the parcel be handed over to the courier for dispatch?
The box with the items packed for shipment must be handed over in a closed form.

Upon arrival at our warehouse, Nova Post employees check that the parcel does not contain prohibited items. Therefore, our employees have the right to open the packed parcel. The exception is items with factory packaging.
Why is it important to enter the declared shipping cost correctly?
The amount of the declared value affects customs payments that may be charged after the shipment crosses the Ukrainian border. Therefore, the amount of the declared value must be equal to the market value of the parcel.

If the customs officer finds that the value of the parcel stated in the declaration is different from the real value, he can detain it at the border, reassess it, and charge customs fees at the market value.
How does the recipient pay customs fees in Ukraine?
A representative of Nova Post contacts the recipient using the specified phone number or e-mail. For customs clearance, the recipient must provide a scan or photo of the first and second pages of the passport or both sides of the ID card, a scan or photo of the identification code.

Customs duties must be paid when receiving the parcel at the branch, parcel locker, or certain address.
How does the recipient know that the shipment has already been delivered to Ukraine?
As soon as the shipment arrives at the branch or parcel locker, the recipient will receive a message in Viber or SMS, or through the Nova Post mobile application. If the parcel must be delivered to a certain location, the recipient will be contacted by a courier.
What are the dimensions and weight of shipments to Ukraine?
Minimum size: 10 cm x 15 cm
Maximum size with packaging (all conditions must be met simultaneously):
– For shipments up to 30 kg: longest side up to 120 cm, volumetric weight up to 30 kg, physical weight up to 30 kg
– For shipments up to 100 kg: longest side up to 120 cm, volumetric weight up to 100 kg, physical weight up to 100 kg
– For shipments up to 1,000 kg: length up to 300 cm, height or width up to 170 cm, volumetric weight up to 1,000 kg, physical weight up to 1,000 kg
– For targeted service (up to 50 kg): longest side up to 270 cm, volumetric weight up to 50 kg, physical weight up to 50 kg
Nova Post in your smartphone
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Phone
+33 159 420 609*
*Mon-Fri: 08:00 - 20:00
Sat: 09:00 - 18:00
Sun: day off