How a business client can send a parcel via Nova Post

1. 1
   Sign a contract
   
   Contact the sales team: support_at@novapost.com.
2. 2
   Make sure the contents of the shipment are authorized for transportation
   
   The legislation of the country where the customs clearance of the parcel takes place may establish a ban on the import or export of certain products.
   
   If you are not sure whether the contents of the shipment are allowed for transportation, ask a Nova Post sales manager.
3. 3
   Choose a customs clearance method

   • through Nova Post 
   • on your own
   • through the customs broker
     
4. 4
   Draft supporting documents

   • business contract
   • invoice
   • packing list
   • other documents required for your product
     
     For example: a quality certificate, a certificate of origin, a conclusion confirming the HS Product Code of the Harmonised System of the Description and Codes of Goods, a description of technical specifications detailing qualitative and quantitative characteristics and scope of application, etc.
     
     TThe operator shall provide details of additional documents. You can also contact the Nova Post sales manager.
5. 5
   Apply for international shipping through your personal account or by contacting our sales manager
6. 6
   Call a courier and give him or her your shipment.
7. 7
   Pay for delivery services.

The sales department is operating as follows:

Mon-Fri: 9:00 a.m. - 5:00 p.m. 
Phone number: +43 144 202 22
Email: support_at@novapost.com

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