You can easily and quickly receive parcels in Austria from Ukraine thanks to Nova Post

Delivery times

Once it is sent, we will notify the recipient of the parcel's processing

The delivery cost depends on the weight and method of shipment of a postal item. Check your possible rate here.

If you are receiving a parcel from a country outside the EU, customs duty accrual rules will apply.

Online store order		Personal shipment
Up to €150	Over €150	Customs value of the parcel up to €45: no customs duty charged Customs value of the parcel over €45: €3 per declaration line plus 20% or 21% of the customs value Declared value of the parcel over €150: from 0% to 20% import duty + 20% or 21%* of the customs value
Fixed duty: €3 per unique HS code in the invoice VAT: 20% or 21%* of the customs value	Import duty: from 0% to 20% of the invoice value VAT: 20% or 21%* of the customs value

*The VAT rate depends on the country of parcel customs clearance: 21% in the Czech Republic or 20% in Austria.

What is "customs value" and "invoiced value"?
Examples of customs charges calculation
Parcel with a gift from relatives
2 T-shirts
Declared value €20
Customs charges will not be applied
Parcel from home or online store order
Sweater, sweets, cup, scarf, and book
Declared value €65
Customs charges
Fixed duty: €3 per unique item in the parcel ≈ €15
VAT: if cleared through customs in the Czech Republic ≈ (€65 + €15) * 21% ≈ €16.8, if cleared through customs in Austria ≈ (€65 + €15) * 20% ≈ €16
Total cost: ≈ €31.8 or ≈ €31

Customs reserves the right to refuse a shipment or change the amount of customs duties.

This can happen if a customs officer detects a breach of the rules:

Online store order

The seller can pay customs duties on behalf of the recipient: for parcels up to €150 and if the seller is registered in the IOSS system
In all other cases, customs charges will be assessed at customs in the destination country.

Once customs duties have been accrued by the customs office, we will notify the recipient and send a payment link via:

Depending on the delivery method, different payment options may be available.