Documents and parcels up to 30 kg


Chain of branches for shipping throughout Austria

Shipping everything you need to your loved ones in Ukraine is extremely easy. To do so, find the nearest pickup point in the "Nearest branch" section.

Delivery time:

  • from 5 days


  • Delivery to the branch and by courier to your location
  • Insurance within the declared value of the shipment
  • Convenient parcel tracking
  • Informing about the shipment status and Nova Post services via the call center

Items allowed to send

  • Food products up to 10 kg in original packaging
  • Pre-owned items, soft toys, construction sets, educational toys
  • Electronics and minor household appliances
  • Beauty products: nail polishes, hair dyes, cosmetic lotions
  • Household chemicals with labels indicating the name of the manufacturer and composition
  • Storage disks or flash drives with no passwords

Items prohibited to send

  • Hazardous goods: weapons, flammable liquids and solids, substances in pressurized cylinders, gases, and deodorants
  • Art pieces: paintings, stamps, antique books, and icons.
  • Jewelry and precious metals
  • Medicines

  • If a customs officer finds prohibited goods when inspecting a shipment, the parcel will be returned at the sender's expense

Who pays for

The parcelCustoms duties and customs brokerage services
Sender in Austria
Recipient in another country

Once the parcel is sent, we will notify the recipient of the parcel's processing.

The shipment cost depends on the weight and delivery method. Check your possible rate on the "Shipping costs" page.

Customs clearance in Ukraine

Parcel cost: up to €150Parcel cost: over €150
No additional taxes are charged
■     Import duty: 10% of exceeding €150

■     VAT: 20% of the shipment value (exceeding €150 + import duty)

■      Nova Post customs brokerage services

Calculation example

The product costs €200. Customs duties will be as follows:

  • 1
    Import duty = (€200 - €150) х 10% = €5
  • 2
    VAT = (€200 - €150 + €5) х 20% = €11

Total tax payable: €5 + €11 = €16

Customs reserves the right to refuse a shipment or change the amount of customs duties

This can happen if a customs officer detects a breach of the rules:

  • 1
    The shipment's contents differ from the list specified in the declaration
  • 2
    The declared value differs from the real one
  • 3
    The parcel contains prohibited goods
  • 4
    The recipient has already received international shipments with a total value over €150 during the last month

What you need to send a parcel from Austria

You can send from the branch or call a courier to certain location to send to Ukraine.

How to send a shipment by courier:

  1. 1
    Prepare your items
  2. 2
    Make sure the shipment's contents are allowed to ship
  3. 3
    Pack the shipment according to packaging standards
  4. 4
    Determine the approximate size of the box. You will need this information to fill out a shipment request.
  5. 5
    Call a courier to hand over a shipment
  6. 6
    Pay the shipment cost and additional services selected
  7. 7
    The courier will pick up the shipment and paste a sticker on the package

According to the international transportation requirements, Nova Post employees can check the shipment's contents for any prohibited goods. Original packaging is an exception.

Send from the branch:

  1. 1
    Prepare your items
  2. 2
    Make sure the shipment's contents are allowed to ship
  3. 3
    Provide information about the sender and recipient. To do so, write in Latin:
    • 3.1
    • 3.2
    • 3.3
    • 3.4
      Phone number
    • 3.5
      Branch number or full address of the recipient in Ukraine
  4. 4
  5. 5
    Hand over the shipment to the branch operator in an open form

    According to international transportation requirements, Nova Post employees must check the contents for any prohibited goods.

    If the shipment is packaged, the operator must open it. Original packaging is an exception.
  6. 6
    Place a shipment order with the operator's assistance.
  7. 7
    Pay for delivery services.