Send easily from Canada to Ukraine

From a pickup point
Nova Post points are located at partner UPS Access Point locations.
Find the nearest point
From your address
Your parcel will be collected by our partner’s courier.

Where you can send

to Ukraine

Delivery time

from 7 days

Parcels accepted for delivery

Up to 30 kg (66 lbs)*
Up to 120 cm (47″) longest side
Up to CA$10 000 declared value
Paid, packed and labelled**

* Each location has its own weight and size limits. Check the allowed dimensions for the selected service point before shipping.

** The shipping label will be sent to your email after payment.
Print it and attach it to the package. If needed, packaging can be purchased at the UPS Access Point at the partner’s rates.

How to send a parcel from Canada

Send only items that are allowed for transport.

If a prohibited item is found inside the parcel, the parcel will be returned to the sender.

Items allowed for transport

Declare the true invoice value of the parcel contents

The invoice value of a shipment is the value the sender states in the documents or the customs declaration at the time of shipping. It is used to calculate duties, taxes and other charges that may apply when the shipment is imported into the destination country, as well as to calculate compensation in case the parcel is lost.

The invoice value of the shipment must correspond to the market value.

From a pickup point
Create your shipment on the website or in the Nova Post app.
Once created, you will receive the waybill number and other shipping details by email for the UPS Access Point you selected.
Pay for the delivery service online before shipping.
Payment cannot be made at the point.
Pack the parcel yourself or use the packing service directly at the UPS Access Point at the partner’s rates.
We have prepared a short guide for you at this link: how to pack a parcel correctly.
Print the label and attach it to the packaging.
The parcel marking will be generated after the delivery services are paid. You will receive it to the email specified during parcel creation.
Bring the parcel to the selected UPS Access Point.
Show the staff member the waybill number or the QR code for shipping and hand over the parcel.
From your address
Create your shipment on the website or in the Nova Post app.
Once created, you will receive the waybill number and other details about the courier pickup by email.
Pay for the delivery service online.
Your address will be added to the courier’s route sheet only after payment.
Receive information about the courier's arrival at your address via email from our partner UPS.
Pack the parcel yourself.
We have prepared a short guide for you at this link: how to pack a parcel correctly.
Print the label and attach it to the packaging.
The label is generated after the delivery service is paid for. You will receive it at the email address you provided.
Hand the parcel over to the courier on the scheduled day.

The delivery rate includes 2 scheduled courier visits. If you are unable to meet them the first time — don't worry, the partner will schedule a second visit.

If the courier cannot pick up the parcel after two attempts, the order will be automatically canceled, and the delivery cost will be refunded. In this case, you will need to create a new request.

When the courier collects the shipment
The courier's visit date will be scheduled after the delivery services are paid.
Parcels are collected by the partner company’s couriers on weekdays from 8:00 a.m. to 5:00 p.m.
The courier arrival time depends on the time of payment for the delivery services:
Request submission time:
Mon – Fri before 5:00 p.m.
Mon – Fri after 5:00 p.m.
Sat – Sun
Courier arrival time:

If you wish to send humanitarian aid to Ukraine, send a request to support_ca@novapost.com. We will provide detailed terms and calculate the rate.

How to track a parcel

After shipping, you will be able to track the delivery via tracking or in the Nova Post app

Price and payment

Delivery cost

The rate depends on the weight and the delivery method. Check your possible rate on the “Delivery cost” page.

Customs charges

Customs duties may be accrued at the customs of Ukraine. In case of accrual of customs duties, they are paid by the recipient.

Invoice value: up to €150
No duty is charged
Parcel value: over €150
import duty: 10% of the amount exceeding €150
VAT: 20% of the customs value of the shipment

What “customs value of a parcel” and “invoice value of a parcel” mean

Customs value of a parcel — the invoice value of the parcel stated in the invoice + the delivery cost + the fixed duty, if one has been charged. VAT is calculated on this amount.

Invoice value of a parcel — the sum of the value of every item in the invoice. The import duty rate is determined against the invoice value of each item, since the amount of import duty depends on the type of goods under the TARIC classification.

Who pays

Delivery services
Sender
Customs charges and customs brokerage services

Delivery options in Ukraine

To a branch
To the address
To a parcel locker
To a pickup point

To collect the shipment you need:

the express waybill number
the original Ukrainian passport / international passport, or a phone with the recipient’s number stated in the express waybill