You can easily pick up your shipment at a parcel locker Inpost
Once the shipment is delivered to the parcel locker, the recipient will be sent an SMS with the address. Find the location of the parcel locker on the map or in the mobile app.
![](https://site-assets.novapost.com/5c777f28-dfe6-49ba-b415-f7c728947e59.png)
Advantages
What can be received through a parcel locker
No matter what, if the parcel:
- 1is up to 41x38x64 cm in size
- 2weights up to 25 kg
- 3
![](https://site-assets.novapost.com/448dec46-5af5-40f5-9998-5fba32fe339a.png)
Delivery term
Who pays for the delivery
Sender in Ukraine
After sending the parcel, we will send the recipient a notification about the parcel's registration and payment accrual: by SMS, Viber, or e-mail.
How to pick up your shipment at the InPost parcel locker:
Once the parcel is at the parcel locker, you will be notified of the parcel locker address and the code to open it.
If you have the Inbox mobile app installed, you will receive a push notification with a QR code to open the locker.
How to open the parcel locker:
- 1Scan the QR code with the parcel locker scanner.
- 2If there is no QR code, enter the unlock code from the SMS on the parcel locker screen.
- 3When the locker opens, pick up the parcel and close the locker.
You can pick up your parcel from the parcel locker within 3 days. Then the parcel will be moved to the nearest branch. The recipient will be notified of the branch number via SMS or mobile app.
If the parcel is lost, contact the call center:
Mon-Fri: from 8 a.m. to 8 p.m.
Sat-Sun: from 9 a.m. to 6 p.m.
The operator will assist you in finding your shipment or filing a claim.