With Nova Post you can quickly and conveniently receive a postal item from Ukraine

• at a Nova Post branch
• courier delivery to your address
• at the partner parcel locker
• at the partner pickup points
  

Delivery time: from 3 days

Who is the payer

Once the parcel is sent, we will send the recipient a notification about the parcel's registration.

*Prices are in euros (EUR, including VAT), valid from 00:01 09.03.2026

Payment by the recipient: Hassle-free delivery

This means that as the Sender, you have the opportunity to manage logistics costs more effectively. You simply need to inform and agree with the Recipient in advance about the delivery payment.

How does it work

1. 1
   Determining the payer for logistics services: The Sender must inform the Recipient and obtain their consent for paying logistics services to the Nova Post group company in the currency of the recipient’s country.
2. 2
   Creating the shipment: The Sender creates the shipment as usual, providing all necessary details for an international shipment.
3. 3
   Selecting the payer: When processing the shipment, you choose the "Payment by recipient" option.
4. 4
   Delivery: Your parcel will be delivered to a branch in the country where Nova Post operates.
5. 5
   Payment: The Recipient pays all delivery-related costs via the mobile application or at the branch upon receiving the parcel.
6. 6
   Collection: The Recipient can collect the parcel at a Nova Post branch.

Frequently Asked Questions

Customs payments for recipients of parcels from abroad

If you are receiving a parcel from a country outside the EU, customs duty accrual rules will apply.

A broker fee may be added to the customs payments.

If the parcel value exceeds €150, the parcel will be cleared through customs only after the recipient's consent. If the recipient refuses customs clearance, we will return the parcel to the sender.

This can happen if a customs officer detects a breach of the rules:

• The contents of the parcel differ from the list specified in the declaration
• The invoice value differs from the real one
• The parcel contains goods prohibited for transportation
  

Payment of accrued customs duties

Once customs duties have been accrued by the customs office, we will notify the recipient and send a payment link via:

• The mobile app
• SMS notification
• Email

Payment methods for customs duties

Depending on the delivery method, different payment options may be available.

How to receive

At the Nova Post branch

1. 1
   Get an SMS message about the parcel delivery.
2. 2
   Visit the specified branch with the original identity documents and the International Express Waybill (IEW) number.
3. 3
   Provide the operator with the express waybill number and documents.
4. 4
   Pay the customs duty if it was charged.
5. 5
   Receive the parcel and a copy of the IEW to confirm receipt.
   

By courier to the address

1. 1
   Receive an SMS or email with information about the date and time of delivery.
2. 2
   Have your identity documents.
   

You can receive a parcel up to 30 kg by courier service

• Weight: up to 30 kg
• Width, height, and length shall not exceed 120*80*69 cm
  

At the partner parcel locker

1. 1
   Receive an SMS or email from an SPS partner with information about the parcel delivery to the parcel locker and a PIN code to open the locker.
2. 2
   Enter the PIN code on the screen of the parcel locker and close the locker after receiving the parcel.
   

At the partner pickup points

1. 1
   Receive an SMS or email with information about the delivery of the parcel.
2. 2
   Visit the specified pickup point with the original identity documents and the International Express Waybill (IEW) number.
3. 3
   Provide the operator with the express waybill number and documents.
4. 4
   Receive the parcel and a copy of the IEW to confirm receipt.