With Nova Post you can quickly and conveniently receive a postal item from Ukraine

• at a Nova Post branch
• courier delivery to your address
• at the partner parcel locker
• at the partner pickup points
  

Delivery time: from 3 days

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Who is the payer

Once the parcel is sent, we will send the recipient a notification about the parcel's registration.

Payment by the recipient: Hassle-free delivery

This means that as the Sender, you have the opportunity to manage logistics costs more effectively. You simply need to inform and agree with the Recipient in advance about the delivery payment.

How does it work

1. 1
   Determining the payer for logistics services: The Sender must inform the Recipient and obtain their consent for paying logistics services to the Nova Post group company in the currency of the recipient’s country.
2. 2
   Creating the shipment: The Sender creates the shipment as usual, providing all necessary details for an international shipment.
3. 3
   Selecting the payer: When processing the shipment, you choose the "Payment by recipient" option.
4. 4
   Delivery: Your parcel will be delivered to a branch in the country where Nova Post operates.
5. 5
   Payment: The Recipient pays all delivery-related costs via the mobile application or at the branch upon receiving the parcel.
6. 6
   Collection: The Recipient can collect the parcel at a Nova Post branch.

Frequently Asked Questions

Parcel customs clearance

Calculation example:

The goods cost €200. The total customs payments will be:

• import duty = €200 × 10% = €20
• VAT = (€200 + €20) × 22% = €48,4

Total tax charged: €20 + €48,4 = €68,4

This may occur if a customs officer finds a violation:

• The contents of the parcel differ from the list specified in the declaration.
• The invoice value differs from the real one.
• The shipment qualifies as a commercial consignment, particularly if it contains more than three identical items (e.g., 5 watches, 4 pairs of shoes, etc.).
• The shipment contains goods that are prohibited or restricted for international transportation in accordance with applicable laws and carrier regulations.
• Within the past month, the recipient has already received international shipments with a total invoiced value exceeding €45.
• If multiple parcels are addressed to the same recipient within a single batch, customs authorities may aggregate their declared value. If the combined value ranges between €45 and €150, VAT will be applied. If the total exceeds €150, both VAT and customs duties will be charged.

How to receive

At the Nova Post branch

1. 1
   Get an SMS message about the parcel delivery.
2. 2
   Visit the specified branch with the original identity documents and the International Express Waybill (IEW) number.
3. 3
   Provide the operator with the express waybill number and documents.
4. 4
   Pay the customs duty if it was charged.
5. 5
   Receive the parcel and a copy of the IEW to confirm receipt.
   

By courier to the address

1. 1
   Receive an SMS or email with information about the date and time of delivery.
2. 2
   Have your identity documents.
   

You can receive a parcel up to 30 kg by courier service

• Weight: up to 30 kg
• Width, height, and length shall not exceed 120*80*69 cm
  

At the partner parcel locker

1. 1
   Receive an SMS or email from an SPS partner with information about the parcel delivery to the parcel locker and a PIN code to open the locker.
2. 2
   Enter the PIN code on the screen of the parcel locker and close the locker after receiving the parcel.
   

At the partner pickup points

1. 1
   Receive an SMS or email with information about the delivery of the parcel.
2. 2
   Visit the specified pickup point with the original identity documents and the International Express Waybill (IEW) number.
3. 3
   Provide the operator with the express waybill number and documents.
4. 4
   Receive the parcel and a copy of the IEW to confirm receipt.