Order a courier by contacting our call center operator: +39 029 994 0609
Don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
Call a courier with no surcharge until 28.02.25
How to call a courier online
1. Prepare and pack the items in a box. Here
is a short tutorial on how to properly pack a parcel.2. Fill out an order to call a courier:
3. Pay for your order online.
4. Pass the shipment to the courier in a closed form. The courier will print and paste the label on your box.
You can view the created order in the Nova Post app or in your personal account.
Delivery options to Ukraine
To the branch
To certain location
To the parcel locker
To receive a shipment, you must have:
- 1Express waybill number.
- 2Original passport of a citizen of Ukraine/foreign passport or phone number of the recipient indicated in the express waybill.
Who pays for
Only the sender always pays for the delivery service
Benefits
* The declared value is the value of the contents of the shipment specified by the sender for parcels delivered within the country or the EU.
The invoice value is the declared value of the shipment's contents, which must match the details on the invoice and reflect the actual value of the goods. It is used to calculate customs duties, taxes, and other fees that may be applied when importing a shipment into the destination country.
Things to know about customs clearance of shipments in Ukraine
- Invoice value of the parcel: up to €150There are no additional taxes for parcels containing gifts, goods, or personal items
- Invoice value of the parcel: over €150■ Import duty: 10% of exceeding €150
■ VAT: 20% of "invoice value - €150 + import duty"
Calculation example
The invoice value of the goods is €200. Customs payments will be:
- 1Import duty = (€200 - €150) х 10% = €5
- 2VAT = (€200 - €150 + €5) х 20% = €11
Total tax payable: €5 + €11 = €16
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.
Examples of calculating the declared value for shipping to Ukraine
EXAMPLE 1
I send my sister a jacket, a portable speaker, and her driver's license.
The jacket costs €50 and the portable speaker costs €35. The total amount is €85.
No customs duties will be charged.EXAMPLE 2
I send clothes up for sale in Ukraine.
All articles are new, with price tags, and in original packaging, but the total cost is less than €150.
No customs duties will be charged.EXAMPLE 3
I send my daughter a whole suitcase of her personal belongings: dresses, blouses, shoes, and cosmetics.
All items are personal, but their total value exceeds €150.
Customs duties will be charged.
When the courier picks up the shipment
Parcels are picked up by couriers of the partner company GLS on weekdays from 8:00 a.m. to 5:00 p.m. The arrival time depends on the time the order is placed:
- The time the order is placedMon-Fri till 5:00 p.m.Mon-Fri after 5.00 p.m.
Sat-Sun - When the courier arrivesOn the next business dayOn the 2nd business day after the order is placed
Once the order is placed, you will be notified of the courier's arrival date by e-mail.
When the courier picks up your shipment, you can track the delivery with Nova Post tracking system.
If your parcel is lost, please contact the call center. The operator will help you find the shipment or file a claim.