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International delivery
Send to Ukraine

Order a courier by contacting our call center operator: +39 029 994 0609

Don't have time to deal with electronic forms?

The operator will provide service advice and will fill courier call application for you.

How to call a courier online

  • 1. Prepare and pack the items in a box. Here 
    is a short tutorial on how to properly pack a parcel.
  • 2. Fill out an order to call a courier:
    ■   in Nova Post chatbot
    ■   in the mobile app
    ■   in your personal account
  • 3. Pay for your order online.
  • 4. Pass the shipment to the courier in a closed form. The courier will print and paste the label on your box.
Once created, a shipment order cannot be viewed or edited on the website.
You can view the created order in the Nova Post app or in your personal account.

Delivery options to Ukraine

  • To the branch
  • To certain location
  • To the parcel locker

To receive a shipment, you must have:

  • Express waybill number.
  • Original passport of a citizen of Ukraine/foreign passport or phone number of the recipient indicated in the express waybill.

Shipping cost

Find out the delivery cost here

Benefits

  • Delivery from 7 days
  • Delivery to a branch in Ukraine
  • Targeted delivery to Ukraine
  • Insuring shipments for 100% of the declared invoice value*
  • Parcel tracking
  • We speak Ukrainian, Italian, and English

*The invoice value is the declared value of the shipment's contents, which must match the details on the invoice and reflect the actual value of the goods. It is used to calculate customs duties, taxes, and other fees that may be applied when importing a shipment into the destination country.

Things to know about customs clearance of shipments in Ukraine

  • The invoiced value of the parcel: up to €150

    There are no additional taxes for parcels containing gifts, goods, or personal items

Calculation example

The product costs €200. Customs duties will be as follows:

  • Import duty = (€200 - €150) х 10% = €5
  • VAT = (€200 - €150 + €5) х 20% = €11

Total tax payable: €5 + €11 = €16

If the invoice value of the shipment exceeds €150, do not split it into two parcels to avoid paying customs duties. Such shipments are grouped at the customs in Ukraine, and their invoice value is summed up, so customs duties will still be charged.

The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.

According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.

Examples of calculating the invoice value for shipping to Ukraine

  • EXAMPLE 1
    I send my sister a jacket, a portable speaker, and her driver's license.

    The jacket costs €50 and the portable speaker costs €35. The total amount is €85.

    No customs duties will be charged.
  • EXAMPLE 2
    I send clothes up for sale in Ukraine.

    All articles are new, with price tags, and in original packaging, but the total invoice cost is less than €150.

    No customs duties will be charged.
  • EXAMPLE 3
    I send my daughter a whole suitcase of her personal belongings: dresses, blouses, shoes, and cosmetics.

    All items are personal, but their total invoiced value exceeds €150.

    Customs duties will be charged.

When the courier picks up the shipment

Parcels are picked up by couriers of the partner company GLS on weekdays from 9:00 a.m. to 6:00 p.m. The arrival time depends on the time the order is placed:

  • The time the order is placed

    Mon-Fri till 5:00 p.m.
    Mon-Fri after 5.00 p.m.
    Sat-Sun

Once the order is placed, you will be notified of the courier's arrival date by e-mail.
When the courier picks up your shipment, you can track the delivery with Nova Post tracking system.

If your parcel is lost, please contact the call center. The operator will help you find the shipment or file a claim.