The nearest branch office
Delivery cost
Delivery terms
Packing
Allowed products
Create a shipment
Send to Ukraine
How to call a courier quickly through the call center
When there is no time to deal with electronic forms, feel free to contact our call center at: +39 029 994 0609
The operator will give an advice on the service, as well as fill out a request to call a courier
How to call a courier online
1. Prepare and pack the items in a box. Here
is a short tutorial on how to properly pack a parcel.
2. Fill out an order to call a courier:
■ on the Nova Post website
■ in the mobile app
■ in your personal account
3. Fill out a waybill in the order: describe the shipment's contents, as well the declared or market value of each item.
4. Pay for your order online.
5. Receive an email confirmation of your order, payment, and courier arrival time.
6. Pass the shipment to the courier in a closed form. The courier will print and paste the label on your box.
You can view the created order in the Nova Post app or in your personal account.
Delivery options to Ukraine
To the branch
To certain location
To the parcel locker
To receive a shipment, you must have:
- 1Express waybill number.
- 2Original passport of a citizen of Ukraine/foreign passport or phone number of the recipient indicated in the express waybill.
Benefits
Delivery from 7 days
Delivery to a branch in Ukraine
Targeted delivery to Ukraine
Insuring shipments for 100% of the declared value
Parcel tracking
We speak Ukrainian, Italian, and English
Things to know about customs clearance of shipments in Ukraine
- Parcel cost: up to €150There are no additional taxes for parcels containing gifts, goods, or personal items
- Parcel cost: over €150■ Import duty: 10% of exceeding €150
■ VAT: 20% of the shipment value (exceeding €150 + import duty)
Calculation example
The product costs €200. Customs duties will be as follows:
- 1Import duty = (€200 - €150) х 10% = €5
- 2VAT = (€200 - €150 + €5) х 20% = €11
Total tax payable: €5 + €11 = €16
Examples of calculating the declared value for shipping to Ukraine
EXAMPLE 1
I send my sister a jacket, a portable speaker, and her driver's license.
The jacket costs €50 and the portable speaker costs €35. The total amount is €85.
No customs duties will be charged.
EXAMPLE 2
I send clothes up for sale in Ukraine.
All articles are new, with price tags, and in original packaging, but the total cost is less than €150.
No customs duties will be charged.
EXAMPLE 3
I send my daughter a whole suitcase of her personal belongings: dresses, blouses, shoes, and cosmetics.
All items are personal, but their total value exceeds €150.
Customs duties will be charged.
When the courier picks up the shipment
Parcels are picked up by couriers of the partner company GLS on weekdays from 8.00 a.m. to 5.00 p.m. The arrival time depends on the time the order is placed:
- The time the order is placed:Mon-Fri till 5.00 p.m.Mon-Fri after 5.00 p.m.
Sat-Sun - When the courier arrives:On the next business dayOn the 2nd business day after the order is placed
Once the order is placed, you will be notified of the courier's arrival date by e-mail.
When the courier picks up your shipment, you can track the delivery with Nova Post tracking system.
If your parcel is lost, please contact the call center. The operator will help you find the shipment or file a claim.