Eng
Parcels and documents
integration

Send

Send parcels and documents up to 100 kg within Italy

Advantages

  • Branch network
  • Send from home service
  • Delivery guarantee
  • Free insurance for parcels with value up to €500
  • Parcel tracking
  • Customer support

Delivery time

  • from 3 business days

Available shipping methods

  • From a branch

Delivery cost

  • from €11

More information about delivery cost you can find in the Tariffs tab

  • Weight calculation:

    • 1
      The greater between the actual or volumetric weight is used
    • 2
      Volumetric weight (kg) = Length (cm) x Width (cm) x Height (cm) / 4 000

  • Commission on declared value:

    • 1
      up to €500 – included in the delivery cost
    • 2
      over €500 – 0.5%

Who pays

Only the sender always pays for the delivery service 

Payment methods

  • 1
    by card or cash at a branch
  • 2
    by card in the mobile application or website

How to send a parcel from a branch

  1. 1
    Select the nearest Nova Post branch in your city.
  2. 2
    Create a shipment with the operator or online before visiting the branch: in the mobile application or on the website. Provide the operator with the waybill number if the parcel was created online.
  3. 3
    Pay the cost of delivery and selected additional services and hand the parcel over to the operator.

Parcel delivery service through parcel lockers is currently unavailable

How to track a parcel

  • 1
    You can track your parcel in the Tracking tab or in the mobile application.
  • 2
    When the parcel arrives at the branch, the recipient will receive a notification via SMS or in the mobile application.
  • 3
    If delivery to address is arranged, the courier will notify the recipient that the parcel has already arrived.

Additional services