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Receive from Ukraine

International delivery

You can easily and quickly receive parcels in Spain from Ukraine thanks to Nova Post

  • at the Nova Post branch
  • by courier to the address
  • at the partner parcel locker
  • at the partner pickup points

Delivery times

  • From 5 days

Who is the payer

  • Delivery cost

    Sender in Ukraine the recipient in Spain

Once it is sent, we will notify the recipient of the parcel's processing.

The recipient can pay for delivery services from Ukraine.

Payment by the recipient: Hassle-free delivery

This is a convenient option that allows the Sender to make an international express shipment while transferring the delivery payment to the Recipient.

This means that as the Sender, you have the opportunity to manage logistics costs more effectively. You simply need to inform and agree with the Recipient in advance about the delivery payment.

How does it work

  1. Determining the payer for logistics services: The Sender must inform the Recipient and obtain their consent for paying logistics services to the Nova Post group company in the currency of the recipient’s country.
  2. Creating the shipment: The Sender creates the shipment as usual, providing all necessary details for an international shipment.
  3. Selecting the payer: When processing the shipment, you choose the "Payment by recipient" option.
  4. Delivery: Your parcel will be delivered to a branch in the country where Nova Post operates.
  5. Payment: The Recipient pays all delivery-related costs via the mobile application or at the branch upon receiving the parcel.
  6. Collection: The Recipient can collect the parcel at a Nova Post branch.

Frequently Asked Questions

Customs clearance of the shipment

  • Invoice value of the parcel: up to €45

    The parcel is not subject to additional customs duties (unless the customs determines that the invoice value of the parcel exceeds €45).

Customs reserves the right to refuse a shipment or change the amount of customs duties.

This can happen if a customs officer detects a breach of the rules:

  • The shipment's contents differ from the list specified in the declaration
  • The invoiced value differs from the real value
  • The shipment qualifies as a commercial consignment, particularly if it contains more than three identical items (e.g., 5 watches, 4 pairs of shoes, etc.)
  • The shipment contains goods that are prohibited or restricted for international transportation in accordance with applicable laws and carrier regulations
  • Within the past month, the recipient has already received international shipments with a total invoiced value exceeding €45
  • If multiple parcels are addressed to the same recipient within a single batch, customs authorities may aggregate their declared value. If the combined value ranges between €45 and €150, VAT will be applied. If the total exceeds €150, both VAT and customs duties will be charged.

Warning! Shipments with an invoice value of more than €1 000 and parcels containing 5+ pieces of identical goods can be classified by customs as a commercial batch. This may cause delays in shipping at the border or the parcel may be returned to the sender with no refund of delivery services already paid.

How to receive

At the Nova Post branch

  1. Get an SMS message about the parcel delivery.
  2. Visit the specified branch with the original identity documents and the International Express Waybill (IEW) number.
  3. Provide the operator with the express waybill number and documents.
  4. Pay the customs duty if it was charged.
  5. Receive the parcel and a copy of the IEW to confirm receipt.

By courier to the address

  1. Receive an SMS or email with information about the date and time of delivery.
  2. Have your identity documents.

You can receive a parcel up to 30 kg by courier service

  • Weight: up to 30 kg
  • Width, height, and length shall not exceed 120*80*69 cm

At the partner parcel locker

  1. Receive an SMS or email from an SPS partner with information about the parcel delivery to the parcel locker and a PIN code to open the locker.
  2. Enter the PIN code on the screen of the parcel locker and close the locker after receiving the parcel.

At the partner pickup points

  1. Receive an SMS or email with information about the delivery of the parcel.
  2. Visit the specified pickup point with the original identity documents and the International Express Waybill (IEW) number.
  3. Provide the operator with the express waybill number and documents.
  4. Receive the parcel and a copy of the IEW to confirm receipt.