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Receive from Ukraine

International delivery

Thanks to Nova Post in Hungary, you can receive parcels from Ukraine quickly and conveniently

Delivery time: from 5 days.

Who Pays for the Delivery

  • Delivery

    Sender in another country or recipient in Hungary

Find out the cost of delivery here

Once the parcel is sent, we will send the recipient a notification about the parcel's registration.

The recipient can pay for delivery services from Ukraine

Payment by the Recipient: Worry-free delivery

This is a handy option allowing the Sender to make an international express shipment and assign the delivery cost to the Recipient. 

You, as a Sender, can manage your logistics costs more efficiently by informing and agreeing on the delivery cost with the recipient in advance.

How does it work

  1. Defining the payer of logistics services: The Sender must inform the Recipient and obtain consent to pay for logistics services in favor of the Nova Post Group of Companies with the currency of the country of receipt.
  2. Creating a shipment: The Sender shall create a shipment as usual, specifying all the necessary data for an international shipment.
  3. Selecting a payer: When registering a shipment, choose the “Payment by the Recipient” option.
  4. Delivery: Your parcel will be delivered to a branch in the country of the NP's presence.
  5. Payment: The Recipient shall pay all delivery-related costs in the mobile app or at the branch upon receipt of the parcel.
  6. Pickup: The Recipient can pick up the parcel at the NP branch.

FAQs

Parcel customs clearance

  • Invoiced value of the parcel: up to €45

    No tax is charged if you provide the EORI number and a power of attorney for customs clearance to the recipient
    оr VAT: 27% of the estimated value + shipping costs.

Calculation example

  • Invoiced value of the parcel: up to €45

    The item costs €10 and delivery costs 400 UAH (≈€10)

    The recipient must additionally pay VAT: (€10+€10) х 27% = €5,4

The customs office is entitled to refuse entry of a postal item into the country or change the customs payment amount

This may occur if a customs officer finds a violation:

How to receive

At the Nova Post branch

  1. Get an SMS message about the parcel delivery.
  2. Visit the specified branch with the original identity documents and the International Express Waybill (IEW) number.
  3. Provide the operator with the express waybill number and documents.
  4. Pay the customs duty if it was charged.
  5. Receive the parcel and a copy of the IEW to confirm receipt.

By courier to the address

  1. Receive an SMS or email with information about the date and time of delivery.
  2. Have your identity documents.

You can receive a parcel up to 30 kg by courier service

  • Weight: up to 30 kg
  • Width, height, and length shall not exceed 120 × 80 × 69 cm

At partner pickup points

  1. Receive an SMS or email with information about the delivery of the parcel.
  2. Visit the specified pickup point with the original identity documents and the International Express Waybill (IEW) number.
  3. Provide the operator with the express waybill number and documents.
  4. Receive the parcel and a copy of the IEW to confirm receipt.