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Documents and parcels up to 30 kg

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Send parcels and documents up to 30 kg within Hungary

Advantages

  • Delivery guarantee
  • Customer support
  • Free insurance for parcels with value up to 195 500 Ft
  • Parcel tracking

Delivery time

  • 1–3 business days

Available shipping methods

  • From a branch

  • From address

Dimensions permitted based on delivery types

Documents: length – up to 35 cm, width – up to 25 cm, thickness – up to 2 cm, actual weight – up to 1 kg
Parcels: actual and volume weight – up to 30 kg, maximum side up to 120 cm, the total of dimensions 150 cm
Freight: actual and volume weight – from 31 kg to 1 000 kg, length up to 300 cm, width and height up to 170 cm

Who pays

Only the sender always pays for the delivery service.

  • When sending from the branch

    • by card or cash at a branch
    • by card in the mobile application or website 

The sender pays the return shipping if the recipient rejects the package and returns it.

Refusal will also be considered in situations where: 

  • the recipient was not present at the time of delivery
  • he could not be contacted to transfer the shipment
  • contact information was provided incorrectly

Returns will be charged according to the general shipping tariffs.

How to send a parcel from a branch

  1. Select the nearest Nova Post branch in your city.
  2. Create a shipment with the operator or online before visiting the branch: in the mobile application or on the website. Provide the operator with the waybill number if the parcel was created online.
  3. Pay the cost of delivery and selected additional services and hand the parcel over to the operator.

How to send a parcel from address

  1. Fill in the shipment form using mobile app or website.
  2. Pay your shipment.
  3. Wait for notification of the courier's arrival date and stay at the specified address and hour. Find out more about the courier's work schedule.
  4. Pack the parcel in advance according to packaging standards and make sure the weighs is below 30 kg.
  5. Hand the parcel over to the courier.

Please note that either Nova Post couriers or couriers from partner companies come to pick up the parcel.

How to track a parcel

You can track your parcel in the Tracking tab or in the mobile application.

When the parcel arrives at the branch, the recipient will receive a notification via SMS or in the mobile application.

If delivery to address is arranged, the courier will notify the recipient that the parcel has already arrived.

Additional services