Pick-up a courier


Sending parcels and documents from Latvia to Ukraine is even more convenient with Nova Post couriers

How to pick-up a courier in Latvia

  1. 1
    Prepare and pack things in a box. We have prepared a short guide for you at the link: how to pack a parcel properly.
  2. 2
    Fill out an application for a courier pickup:
    • 2.1
      on the Nova Post website
    • 2.2
      in the mobile application
    • 2.3
      in your personal account 
    • 2.4
      via a call center operator: +37 162 200 609
  3. 3
    Fill out the invoice in the application: describe the contents of the shipment, the estimated or market value of each item. If the actual value differs from the estimated value, the customs service may reassess and levy additional customs duties.
  4. 4
    Pay for the order online.
  5. 5
    You will receive an email confirming your registration, payment and the courier's arrival date.
  6. 6
    Hand over the shipment in closed form to the courier. The courier will print and stick a label on your box.

Once a shipment has been created, it can no longer be viewed or edited on the website. You can see the created application in the Nova Post application or in your personal account.

Delivery options in Ukraine

  • <b><span class="custom-font-size font-size-16" style="font-weight: 700;font-style: normal;">To the branch</span></b>

    To the branch

  • <b><span class="custom-font-size font-size-16" style="font-weight: 700;font-style: normal;">By the address</span></b>

    By the address

  • <b><span class="custom-font-size font-size-16" style="font-weight: 700;font-style: normal;">To the parcel locker</span></b>

    To the parcel locker

In order to receive the shipment, it is necessary that you have:

  • 1
    Express waybill (EW) number
  • 2
    The original passport of a Ukrainian citizen/foreign passport - or a telephone number with the number indicated in the EW


  • Delivery to parcel lockers and branch offices in Ukraine
  • Expedient rates
  • Delivery from 5 days
  • Insurance of shipments for 100% of the specified value
  • Parcel tracking
  • We speak Ukrainian and Latvian
  • Address delivery to Ukraine

What you need to know about customs clearance of a shipment in Ukraine

  • Parcel cost: up to €150

    There are no additional taxes for parcels containing gifts, goods or personal belongings

  • Parcel cost: over €150

    • 1
      Import duty: 10% of the excess of €150
    • 2
      VAT: 20% of the shipment cost (in excess of €150 + import duty)

Calculation example:

The item costs €200. Customs payments will be:

  • 1
    import duty = (€200 - €150) × 10 % = €5 
  • 2
    VAT = (€200 - €150 + €5) × 20% = €11

Total tax payable: €5 + €11 = €16

If the declared value of the shipment is more than €150, do not split it into two parcels to avoid paying customs fees. At customs in Ukraine, such shipments are grouped together and their declared value is added, so that customs duties are still payable.

Examples of calculating the declared value for shipment to Ukraine

  • <span style="white-space:pre-wrap;"><span class="custom-font-family font-family-NovaPoshta" style="font-weight: normal;"><span class="custom-font-size font-size-12"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">Example 1</span></span></span></span></span>

    Example 1

    I'm sending my sister a jacket, a portable speaker and her driver's license.

    The jacket costs €50, the portable speaker – €35. It's €85 in total.

    No customs duties shall be levied.
  • <span style="white-space:pre-wrap;"><span class="custom-font-family font-family-NovaPoshta"><span class="custom-font-size font-size-12" style="font-weight: normal;"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">Example 2</span></span></span></span></span>

    Example 2

    I send clothes for sale to Ukraine.

    All items are new, with price tags and in factory packaging, but the total cost is less than €150.

    No customs duties shall be levied.
  • <span style="white-space: pre-wrap; font-weight: normal;"><span class="custom-font-family font-family-NovaPoshta"><span class="custom-font-size font-size-12"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">Example 3</span></span></span></span></span>

    Example 3

    I'm sending my daughter a big suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics.

    All things are personal, but their total value is more than €150.

    Customs fees will be charged.