Order a courier by contacting our call center operator: +37 162 200 609
Request a courier with no extra charge to any address in the Latvia until 30.09.24.
Pay only for the delivery of documents or packages
![](https://site-assets.novapost.com/40f124e4-cbef-42c9-8c6b-e9171df87397.png)
How to call a courier online
1. Prepare and pack things in a box. We have prepared a short guide for you at the link: how to pack a parcel correctly.
2. Fill out an application for a courier pickup:
■ on the Nova Post website
■ in the mobile application
■ in your personal account
3. Pay for the service online.
4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.
Delivery options in Ukraine
To the branch
By the address
To the parcel locker
In order to receive the shipment, it is necessary that you have:
- 1Express waybill (EW) number
- 2The original passport of a Ukrainian citizen/foreign passport - or a telephone number with the number indicated in the EW
Advantages
What you need to know about customs clearance of a shipment in Ukraine
- Parcel cost: up to €150
There are no additional taxes for parcels containing gifts, goods or personal belongings
- Parcel cost: over €150
- 1Import duty: 10% of the excess of €150
- 2VAT: 20% of the shipment cost (in excess of €150 + import duty)
Calculation example:
The item costs €200. Customs payments will be:
- 1import duty = (€200 - €150) × 10 % = €5
- 2VAT = (€200 - €150 + €5) × 20% = €11
Total tax payable: €5 + €11 = €16
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.
Examples of calculating the declared value for shipment to Ukraine
Example 1
I'm sending my sister a jacket, a portable speaker and her driver's license.
The jacket costs €50, the portable speaker – €35. It's €85 in total.
No customs duties shall be levied.Example 2
I send clothes for sale to Ukraine.
All items are new, with price tags and in factory packaging, but the total cost is less than €150.
No customs duties shall be levied.Example 3
I'm sending my daughter a big suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics.
All things are personal, but their total value is more than €150.
Customs fees will be charged.