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Order a courier by contacting our call center operator: +37 162 200 609

You don't have time to deal with electronic forms?

The operator will provide service advice and will fill courier call application for you.

How to call a courier online

  • 1. Prepare and pack things in a box. We have prepared a short guide for you at the link: how to pack a parcel correctly.

  • 2. Fill out an application for a courier pickup:

    ■      in Nova Post chatbot
    ■      in the mobile application
    ■      in your personal account

  • 3. Pay for the service online.

  • 4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.

You can track your shipment using the Nova Post tracking option on the website and in the mobile application.

You cannot edit or review the submitted shipment form using the website.

You may find the submitted shipment form in the Nova Post mobile application or inside your personal account.

Benefits

  • Delivery time up to 3 days
  • Free insurance for parcels with value up to €500
  • Parcel tracking
  • Customer support

Collecting a parcel by a courier

Parcels are picked up by Nova Post couriers in Riga and in other cities by our couriers and couriers of our partner company. The date of collecting the parcel by the courier depends on the date of submission of the request:

Requesting a courier in Riga

  • Time of order submission and payment for the service

    Mon-Sat until 12:00

    Mon-Sat after 12:00

Nova Post working days in Riga: Mon-Sat

Requesting a courier in other cities

  • Time of order submission and payment for the service

    Mon-Fri until 18:00

    Mon-Fri after 18:00

Parcels delivery time in Latvia when sending from address 

  • within Riga

    up to 2 working days

The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.

According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.

How to receive an invoice for an online payment

Send your inquiry to the following e-mail address: invoice_lv@novapost.com. In your query please specify:

  • The name of the organization
  • The headquarters of the organization
  • IC, DIC
  • Phone number
  • Email address
  • Payment information: shipment number, payment date and amount

Invoice issuance date: 1-3 days from receipt of the inquiry.

FAQs

  • What should I do if I wasn't at home when the courier arrived

    We will call you to arrange a new pick-up date.

    After two unsuccessful attempts, we will transfer the parcel to the warehouse and call the recipient to confirm whether the delivery is still needed.