Send parcels and documents up to 30 kg in Latvia

Verifying the Sender's identity helps prevent the misuse of postal services (for example, sending prohibited items or substances) and ensures the ability to identify senders if necessary.

You will be asked to present a valid identity document when you drop off a parcel or cargo at a branch or to a courier, if the shipment contains goods, is subject to customs declaration, has a significant declared value, or falls under sanctions or AML (Anti-Money Laundering) restrictions. Exceptions: if you are sending a simple letter, documents, or a postcard without goods, an identity document is not required. A physical document is also not required when using parcel lockers or an online service where the sender's data is entered electronically. For shipments with a high declared value or special services, identification may be required according to our Terms and Conditions and the legislation. 

We accept official photo-bearing documents, such as a passport or a national identity card (eID card). In some cases, other state-issued documents, such as a driving license or residence permit, may be accepted, provided they contain your photo, full name, personal code, and signature. The document must be valid (not expired) at the time of dispatch. Our employee will verify the basic data (full name, photo, etc.) to confirm your identity. For business senders, an identity document of the person physically handing over the parcel (for example, an employee or courier) is required, and this person must, if necessary, be authorized to send shipments on behalf of the company. We generally do not accept photocopies or images of identity documents; a physical document (or a digital identity card in an app, if approved by state authorities) must be presented so our representative can verify it in person. 

No, only to the required extent. Our policy is to collect minimal data. We record your full name and identification details according to legal requirements (for example, noting that we verified the identity document, and possibly recording the document number or personal code as confirmation). We do not copy or scan the document unless specifically required by legislation. All personal data we register is protected according to the postal secrecy and data protection laws outlined in Article 16 of our Terms and Conditions. We retain identification data only for the period defined by law, after which the data will be securely deleted. Your identification data will never be used for marketing or other unrelated purposes. 

If you arrive at a branch or meet a courier without an identity document, we will be unable to accept the parcel without identity verification. We will ask you to return with a valid document. Please remember, this requirement is in place for your safety and the safety of the entire postal system! If the shipment is urgent and you do not have your documents with you, you can use our self-service parcel lockers, where the shipment can be processed online. Currently, an identity document is not required when dropping off the parcel at these points. However, you must still provide accurate sender information; providing false information is strictly prohibited. 

Yes, you can. The identification requirement applies to the person physically handing over the parcel. If you are bringing a parcel for another person, you (the person dropping off the parcel) must present your own identity document.  A power of attorney is not required for sending a parcel (unlike receiving, where it may be required). In the documentation, indicate the actual sender (for example, your grandmother's details), but we will record that you delivered the parcel on her behalf. Remember, by acting as the sender's representative, you also warrant that the shipment complies with all rules (no prohibited content, etc.). 

Partially. When you prepare a shipment through our website or mobile app and use a parcel locker, you enter the data electronically. In this case, presenting an identity document at the time of placing the parcel is not required. However, you must use your true details.  If authorities request information about a specific shipment, we are obliged to provide the sender's data; therefore, submitting false data may have legal consequences. 

We take privacy very seriously. When our employee or courier checks your identity document, they do so confidentially. They only need to verify the basic data (full name, photo, etc.), after which the document is immediately returned. We do not transfer your identification data to third parties. The only instance where we may disclose sender data is when legally required by a request from a competent authority (for example, police or customs). Postal service employees are bound by postal secrecy, which extends not only to correspondence but also to the related data. 

We are always ready to help. You can contact our customer support service with any questions. You have the right to know what personal data we hold about you, as well as to request its correction or deletion according to the data protection legislation. If you believe an employee mishandled your document or you have a complaint, please inform us. We will promptly review your case. Our goal is to make the sending process safe and simple while respecting your rights.