Eng
Pre-delivery Return
integration
To business customers

Returns

Pre-delivery return of goods

Cancel parcels at any stage of delivery before the buyer receives them.

  • Local shipments within Latvia
  • Shipments within Europe
  • Shipments from Ukraine

How does it work

  1. 1
    The sender initiates the return by contacting the account manager before the buyer receives the parcel.
  2. 2
    We process the return from the current or next delivery chain.
  3. 3
    We provide return delivery to the address specified for returns.

Benefits of return for E-commerce

  • Single return address for all shipments
    Parcel is returned to the specified address, regardless of the sender’s address
  • No double customs clearance
    We handle all customs paperwork
  • Fast return delivery
    from 1 day for local returns; from 3 days for returns from other countries
  • Return from any delivery stage
    No need to wait for delivery completion to arrange return shipping

Return tracking

You’ll always know exactly which order is being returned. Delivery status and return updates are available in:

  • in Nova Post’s tracking service
  • in business customer account
  • Via API

  • Returns within Europe

    Complete shipment tracking: from delivery to return

  • Returning from Ukraine

    The return tracking number is linked to the original parcel.

How to order

Contact your account manager and submit a return request:

Cost

  • Across Latvia
    from €2
  • Across Europe
    from €6
  • From Ukraine
    from €9

The cost depends on parcel weight and dimensions.

For detailed rates, contact your account manager or sales team:

Return delivery fees are charged to the sender

Additional services

Frequently asked questions

  • What types of returns are available for businesses?

    Nova Post offers three types of international returns:

    1. 1
      Auto-return: Activated automatically without seller involvement if the buyer refuses the parcel or the storage period expires.
    2. 2
      Post-delivery return: Initiated by the buyer after receiving the goods (full or partial return).
    3. 3
      Pre-delivery return: Initiated by the seller before the shipment is delivered to the buyer.

  • Which shipment types are eligible for return services?

    Documents and parcels up to 30 kg
    Maximum dimensions:

    • Length up to 300 cm
    • Width and height up to 170 cm

  • Do I need to manually initiate each return?

    For returns requested by the seller, each return delivery must be processed manually via your account manager. If auto-returns and post-delivery returns are set up, no action is required from the seller.

  • Can I change the return address?

    The delivery address can only be changed for new returns. Contact your account manager to update the address. The new address will apply to all new returns created after the changes are made. Previously created returns are not affected.

  • What should I do if a buyer cancels an order before receiving it?

    Submit a pre-delivery return request. We'll stop the delivery at this stage and arrange a return to your address.