You can easily and quickly receive parcels in the Netherlands from Ukraine thanks to Nova Post

Sender

• The Sender informs the Recipient and agrees on the shipping terms (the Recipient pays for international delivery services).
• The Sender creates a shipment with the delivery payment assigned to the Recipient.
  
• The Recipient pays for the delivery services via an online payment in the mobile application or in cash/card at the branch before receiving the shipment.

Payment can be made online via the mobile application or at the branch in cash or by card in the recipient's country's currency.

The service is available in countries where Nova Post operates, except for Moldova and Romania.

Yes, the service is suitable for both small businesses and large corporations looking for additional ways to manage delivery costs for their customers.

By default, this service is available to all business senders from Ukraine. However, if a significant number of complaints from recipients arise, the service availability may be suspended. In such cases, please contact your personal Account Manager.

International shipments with a invoiced value of up to €45 are not subject to additional customs duties.

Unless the customs authorities determine that the invoiced value of the parcel is more than €45. In this case, the recipient will be contacted regarding further customs clearance actions.

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International shipments with a invoiced value starting from €45 are subject to 21% VAT.

VAT is applied to the invoiced value of the goods including delivery costs. There may be other fees in some cases (for example, customs processing).

Calculation example:

• Invoice value of the parcel: €100
• Delivery cost: €20
• VAT rate in the Netherlands: 21%

VAT = (Product cost + Delivery cost) × VAT rate

VAT = (€100 + €20) × 0.21 = 120 × 0.21 = €25.2

Thus, the recipient must pay VAT amounting to €25.2.

Customs duties are paid by the recipient. The recipient will receive the details of the parcel and payment charges to the specified email, along with a link to pay for the customs duties.

International parcels over €150 are subject to the following charges:

• VAT: 21% of the declared value, delivery cost, and customs duty

VAT calculation formula:

VAT = (Product cost + Delivery cost) × VAT rate

• Duty – 5%*
  It is charged on the amount exceeding the duty-free threshold of €150. It is calculated separately from the invoiced value of each item on the parcel waybill.
  
  *The customs rate may change depending on the product type.
• Broker's fee is 3% of the amount of accrued VAT and duty

Calculation example:

• Invoice value of the parcel: €200
• Delivery cost: €20
• VAT rate in the Netherlands: 21%
• Duty-free threshold: €150
• Customs rate: 5% (to be specified depending on the type of goods)
• Brokerage fee: 3% of the amount (VAT + duty)

Duty: only the amount exceeding the duty-free threshold is paid:

• Amount subject to duty: €200 - €150 = €50
• Duty (5%): €50 × 0.05 = €2.50

VAT: accrued on the total invoiced value of the goods, delivery, and duty:

• VAT rate = €200 (goods) + €20 (delivery) + €2,.50 (duty) = €222.50
• VAT (21%): €222.50 × 0.21 = €46.73

Brokerage fee (3%):

• Fee = (€46.73 (VAT) + €2.50 (duty)) × 0.03 = €1.47

Total fees:

• Duty = €2.50
• VAT = €46.73
• Brokerage fee = €1.47
• Total: €2.50 + €46.73 + €1.47 = €50.70

Thus, the recipient must pay €50.70 for customs duty, VAT, and brokerage fees.

Customs duties are paid by the recipient. The recipient will receive the details of the parcel and payment charges to the specified email, along with a link to pay for the customs duties.

1. 1
   Customs clearance is already included in the delivery rate based on standard terms and the invoiced value not exceeding the duty-free threshold of €150.
2. 2
   The service price includes customs clearance of up to 5 customs codes in the invoice. This means that the price includes 5 unique items in the product.

For example: two men's cotton T-shirts and one men's cotton jeans represent 2 customs codes, but three units of content. Additional customs codes require paying for customs brokerage services from €15.

1. 3
   If the recipient is sent several parcels in one batch, the customs groups them together:

• If the total invoiced value for 2 parcels is between €45-150, VAT is charged
• If the total cost exceeds €150, both VAT and customs duty are charged