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Call a courier
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International delivery

Order a courier by contacting our call center operator: +31 203 695 606

Don't have time to deal with electronic forms?

The operator will provide service advice and will fill out a courier call application for you.

How to call a courier in the Netherlands

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">3. Pay for the shipment online.</span>

    3. Pay for the shipment online.

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">4.&nbsp;Hand the packed parcel over to the courier. The courier will print and paste a sticker on your box.</span>

    4. Hand the packed parcel over to the courier. The courier will print and paste a sticker on your box.

You can also call a courier via My Nova Post personal account

To do so, log in to your personal account and do the following:

  1. 1
    Create a new shipment in your account to be dispatched from the address
  2. 2
  3. 3
    Pay for delivery services online
  4. 4
    Pass the parcel to the courier at the appointed time

Once created, a shipment order cannot be viewed or edited on the website.
You can view the created order in the Nova Post app or your personal account.

The courier accepts shipments up to 30 kg.

The courier neither helps to lift and lower the cargo nor wraps the parcels. The customer must do it alone.

Please prepare the parcel in advance to avoid delaying the courier.

When the courier picks up the shipment

Parcels are picked up by Nova Post couriers or by couriers of the GLS partner company on weekdays from 9:00 a.m. to 6:00 p.m. The arrival time depends on the time the order is placed:

The time the order is placed:
When the courier arrives:
Mon-Fri till 5:00 p.m.
On the next business day
Mon-Fri after 5:00 p.m.
Sat-Sun
On the 2nd business day after the order is placed

Once the order is placed, you will be notified of the courier's arrival date by email.
When the courier picks up your shipment, you can track the delivery with Nova Post tracking system.