How to start cooperation

How can a business client send freight using Nova Post

1
Conclude an agreement

Contact our sales department: support_sk@novapost.com
2
Make sure there are no prohibited items in your freight

According to the laws of the country of customs clearance, there may be a prohibition on the import or export of certain types of produced goods.

If you are not certain about the content of your freight, please ask a Nova Post sales manager or send a request on our website.
3
Select the method of customs clearance
- 3.1
  using Nova Post
- 3.2
  on your own
- 3.3
  by appointing your own customs broker
4
Select additional services
- 4.1
  customs brokerage services to help you go through customs clearance
- 4.2
  faster packing: if you do not wish to pack the postal item on your own
5
Prepare the accompanying documents
- 5.1
  foreign economic contract
- 5.2
  invoice
- 5.3
  packing list
- 5.4
  other documents required for your goods. For example: Quality Assurance Certificate, Certificate of Origin, HS goods code confirmation from the Harmonised System of Goods Description and Coding, technical specifications detailing the quality and quantity and their application etc.
  
  The operator will inform you about additional documents. You can also refer to Nova Post sales manager with questions.
6
Make a request for international express delivery

Our sales managers will help you with that.
7
Hand over the shipment to a Nova Post branch or call a courier
8
Pay for the delivery and additional services

Sign up for My Nova Post and make your business processes more efficient

Make shipments online, order additional services, get quick access to the status of all your company's shipments

Detailed instructions for using My Nova Post

Freight branches are open 7 days a week with the following schedule:

Mon-Fri: 8:00-20:00
Sat-Sun: 9:00-18:00

Sales Department office hours:

Mon-Fri: 09:00 – 17:00
Tel.: +421 552 302 609
Email: support_sk@novapost.com