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Receive from Ukraine
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International delivery

Thanks to Nova Post in Slovakia, you can quickly and conveniently receive parcels from Ukraine

  • 1
    at the Nova Post branch
  • 2
    by courier to the address
  • 3
    in an parcel lockers
Delivery terms: from 5 days.

Who pays

  • Customs duties and customs brokerage services

    Sender in Ukraine or the recipient in Slovakia
    Recipient in Slovakia

After the shipment, we will send the recipient a notification about the parcel processing.

The recipient can pay for delivery services from Ukraine

Payment by the Recipient: Worry-free delivery

This is a handy option allowing the Sender to make an international express shipment and assign the delivery cost to the Recipient. 

You, as a Sender, can manage your logistics costs more efficiently by informing and agreeing on the delivery cost with the recipient in advance.

How does it work

  1. 1
    Defining the payer of logistics services: The Sender must inform the Recipient and obtain consent to pay for logistics services in favor of the Nova Post Group of Companies with the currency of the country of receipt.
  2. 2
    Creating a shipment: The Sender shall create a shipment as usual, specifying all the necessary data for an international shipment.
  3. 3
    Selecting a payer: When registering a shipment, choose the “Payment by the Recipient” option.
  4. 4
    Delivery: Your parcel will be delivered to a branch in the country of the NP's presence.
  5. 5
    Payment: The Recipient shall pay all delivery-related costs in the mobile app or at the branch upon receipt of the parcel.
  6. 6
    Pickup: The Recipient can pick up the parcel at the NP branch.

FAQs

  • How does Payment by the Recipient work

    Sender

    • 1
      The Sender shall inform the Recipient and agree on the terms of shipment (payment for international delivery services by the Recipient).
    • 2
      Create a shipment charged for delivery services by the Recipient.
    • 3
      The Recipient shall pay for the delivery services online in the mobile app or at the branch in cash or by card before picking up the shipment.

  • What are the available payment methods

    A payment can be made online in the mobile app or at a branch in cash or by card in the currency of the recipient's country.

  • Is the service available in all countries

    Delivery services in countries where Nova Post is present, except Moldova and Romania.

  • Is this service suitable for large businesses

    Yes, this service is suitable for both small businesses and large corporations seeking additional means of managing the cost of delivering shipments to customers.

  • Why this service is not available for Business Sender

    This service is available for all Business Senders from Ukraine by default. Should there be numerous complaints from recipients, the availability of the service may be suspended. For similar cases, please contact your personal Account Manager.

Tariffs for delivery from Ukraine

The cost of possible additional customs duties is paid by the recipient in Slovakia.

Customs clearance of shipment

  • Parcel cost: up to €45

    The parcel is not subject to additional customs duties (unless the customs determines that the declared value of the parcel exceeds €45).

  • Parcel cost: €45-150

    • 1
      VAT: 20% of the shipment cost

      For example: the item costs €100. The recipient needs to pay additional VAT: €100 x 20% = €20

  • Parcel cost exceeds €150

    • 1
      import duty: up to 18% of the value, depending on the type of item
    • 2
      VAT: 20% of the shipment cost (declared value + import duty)

Calculation example

The item costs €300. Customs payments will be:

  • 1
    import duty = €300 × 10% = €30
  • 2
    VAT = (€300 + €30) х 20% = €66

Tax to be paid to the recipient: €30 + €66 = €96

Customs office has the right not to pass the shipment or to change the amount of customs duties

This may happen if the customs officer found a violation:

  • 1
    The contents of the parcel differ from the list specified in the declaration.
  • 2
    The declared value differs from the real one.
  • 3
  • 4
    In the last month, the recipient has already received international shipments with a total value of more than €150.

How to receive

At the Nova Post branch

  1. 1
    Get an SMS message about the parcel delivery.
  2. 2
    Visit the specified branch with the original identity documents and the International Express Waybill (IEW) number.
  3. 3
    Provide the operator with the express waybill number and documents.
  4. 4
    Pay the customs duty if it was charged.
  5. 5
    Receive the parcel and a copy of the IEW to confirm receipt.

By courier to the address

  1. 1
    Receive an SMS or email with information about the date and time of delivery.
  2. 2
    Have your identity documents.

You can receive a parcel up to 30 kg by courier service

  • 1
    Weight: up to 30 kg
  • 2
    Width, height, and length shall not exceed 120х80х69 cm

At a parcel locker

  1. 1
    Receive an SMS or email from SPS partner with information about the parcel delivery to the parcel locker and a PIN code to open the locker.
  2. 2
    Enter the PIN code on the screen of the parcel locker and close the locker after receiving the parcel.