The nearest branch office
Delivery cost
Delivery terms
Packaging
Allowed products
Create a shipment
How to call a courier quickly through the call center
When there is no time to deal with electronic forms, feel free to contact our call center at +42 155 230 2609
The operator will give an advice on the service, as well as fill out a request to call a courier.
How to call a courier online
1. Prepare and pack the items in a box. We have prepared for you a short instruction on how to pack a parcel properly.
2. Fill out an application for a courier pickup:
■ on the Nova Post website
■ in the mobile application
■ in your personal account
3. Fill out the invoice in the application: describe the contents of the shipment, the estimated or market value of each item.
4. Pay for the order online.
5. You will receive an email confirming your registration, payment and the courier's arrival date.
6. Hand over the shipment in closed form to the courier. The courier will print and stick a label on your box.
Once a shipment has been created, it can no longer be viewed or edited on the website. You can see the created application in the Nova Post application or in your personal account.
Delivery options in Ukraine
To the branch
By the address
To the parcel locker
In order to receive the shipment, it is necessary that you have:
- 1Express waybill (EW) number
- 2the original passport of a Ukrainian citizen/foreign passport - or a telephone number with the number indicated in the EW
Advantages
Delivery to parcel lockers and branch offices in Ukraine
Expedient rates
Delivery from 5 days
Insurance of shipments for 100% of the specified value
Parcel tracking
We speak Ukrainian and Slovak
Address delivery to Ukraine
What you need to know about customs clearance of a shipment in Ukraine
- Parcel cost: up to €150
There are no additional taxes for parcels containing gifts, goods or personal belongings
- Parcel cost: over €150
- 1Import duty: 10% of the excess of €150
- 2VAT: 20% of the shipment cost (in excess of €150 + import duty)
Calculation example
The item costs €200. Customs payments will be:
- 1import duty = (€200 - €150) × 10 % = €5
- 2VAT = (€200 - €150 + €5) × 20% = €11
Total tax payable: €5 + €11 = €16
If the declared value of the shipment is more than €150, do not split it into two parcels to avoid paying customs fees. At customs in Ukraine, such shipments are grouped together and their declared value is added, so that customs duties are still payable.
Examples of calculating the declared value for shipment to Ukraine
Example 1
I am sending my sister a jacket, a portable speaker and her driver's license.
The jacket costs €50, the portable speaker costs €35. The total price is €85.
No customs duties shall be levied.
Example 2
I send clothes for sale to Ukraine.
All items are new, with price tags and in factory packaging, but the total cost is less than €150.
No customs duties shall be levied.
Example 3
I'm sending my daughter a big suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics.
All things are personal, but their total value is more than €150.
Customs fees will be charged.