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Receiving in Estonia
integration

Receiving

Receive parcels, cargoes and documents with Nova Post

Advantages

  • Branch network, partner parcel lockers, and pickup points
  • Free insurance for shipments up to €500
  • Delivery warranty
  • Parcel tracking
  • Support service

Delivery time

  • Up to 3 business days

Where to get

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">At Nova Post branch</span></b></span>

    At Nova Post branch

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">At partner’s parcel lockers</span></b></span>

    At partner’s parcel lockers

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">At partner pickup points</span></b></span>

    At partner pickup points

Who pays for the service

Delivery services are always paid by the sender.

Receiving at the branch

  1. 1
    Receive a notification of parcel arrival
  2. 2
    Visit a branch
  3. 3
    Tell the operator the express waybill number
  4. 4
    Verify your identity by one of the following methods:
    • 4.1
      Show the operator the mobile app
    • 4.2
      Provide the code from the SMS
    • 4.3
      Provide your passport
  5. 5
    Pick up your parcel

You have the right to inspect the parcel at the branch. Find here the rules for inspecting shipments

FAQs

  • Can the recipient pay the shipping cost

    No, the sender must pay for the delivery services.

  • Can I send a parcel through a parcel locker

    No, you currently cannot send a parcel this way.

    To register your shipment, contact the nearest Nova Post branch or use the option to call a courier.