Parcels and documents


Network of branches for shipments throughout Estonia

It is very easy to send everything you need to your loved ones in Ukraine. In order to do this, find the nearest parcel acceptance point in the «Nearest branch» section.

Delivery terms:

   from 5 days


  • We will deliver to the branch office, parcel lockers and by courier to the address
  • We will issue insurance within the estimated value of the shipment
  • We will issue insurance within the estimated value of the shipmen here

What can be sent

  • Used things, soft toys, constructors, educational toys
  • Electronics and small household appliances
  • Cosmetic products: nail polishes, hair dyes, cosmetic lotions
  • Household chemicals on whose labels the name of the manufacturing company and the composition are given
  • Information discs or flash drives without passwords

What can't be sent

  • Dangerous goods: weapons, flammable liquids and solids, substances in pressurized cylinders, gases, deodorants
  • Art objects: paintings, stamps, antique books, icons
  • Jewelry and precious metals
  • Medicines
  • Commercial consignments of goods: parcels containing more than 3 types of the same goods. For example: 5 phones, 4 pairs of shoes

  • If the customs officer discovers prohibited goods when checking the consignment, the package is returned at the sender's expense

Who pays

For delivery For customs duties and customs brokerage services
Sender in Estonia Recipient in another country

After the shipment, we send a message to the recipient about the registration of the package and the calculation of the payment: by SMS, Viber or e-mail.

The delivery cost depends on the weight and method of shipment of a postal item. Check your possible tariff on the  Shipping cost page.

Customs clearance of shipment in Ukrainе

Parcel cost: up to €150 Parcel cost: over €150
There are no additional taxes    import duty: 10% of the excess of €150

   VAT: 20% of the shipment cost (the excess of €150 + import duty)

   Nova Post customs brokerage services

Calculation example

The item costs €200. Customs payments will be:

  • 1
    import duty = (€200 - €150) x 10% = €5
  • 2
    VAT = (€200 - €150 + €5) x 20% = €11

Total tax payable: €5 + 11 = 16

The customs authority has the right not to release the consignment or to amend the amount of the customs payments

This may happen if the customs officer found a violation:

  • 1
    The contents of the shipment differ from the list specified in the declaration
  • 2
    The declared price differs from the real one
  • 3
    The parcel contains prohibited goods
  • 4
    In the last month, the recipient has already received international shipments with a total value of more than €150
What is needed to send a parcel from Estonia

1. Prepare things

2. Check whether the contents of the shipment are authorized for transport

3. Prepare information about the sender and the recipient. In order to do this, write in Latin:

        last name
        first name
        e-mail address
        telephone number
        sender's residential address
        number of branch office, parcel locker or full address of the recipient in Ukraine

4. Come to the nearest Nova Post branch

5. Hand over the shipment to the branch operator in an open form.
In accordance with international transport requirements, Nova Post employees must check the contents for the presence of prohibited goods.
If the shipment is packed, the operator has the right to open it. The exception is factory packaging.

6. Draw up the shipment with the help of the operator.

7. Pay for shipping and selected additional services: for example, if you opt for packaging.