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Parcels and documentation
integration

Send

Send parcels and documents up to 30 kg in Estonia

Benefits

  • Network of branches
  • Sending from an address
  • Delivery warranty
  • Free insurance for shipments up to €500
  • Parcel tracking
  • Support service
  • Delivery time from 1 day

Delivery time

  • Up to 3 business days

Available shipping methods

  • From a branch
  • From an address

Delivery cost

  • From €2

Click Tariffs to learn more about delivery rates

  • Weight calculation:

    • 1
      The greater between the actual or volumetric weight is used
    • 2
      Volumetric weight (kg) = length (cm) x width (cm) x height (cm) / 4 000

  • Fee from the declared value:

    • 1
      up to €500 – included in rate
    • 2
      over €500 – 0.5%

Payer

Shipment is paid by Sender

Payment methods

  • Sending from branch

    • 1
      cash or bank card
    • 2
      bank card in the mobile application or website

  • Sending from address

    bank card in the mobile application or website

How to send from a branch

  1. 1
  2. 2
    Register your shipment via the operator or online before visiting the branch: in the mobile app or on the website. In the case of online ordering, tell the operator the express waybill number.
  3. 3
    Pay the shipping cost and selected additional services, and then give the shipment to the operator.

How to send from an address

  1. 1
    Fill in the shipment form using mobile app or website.
  2. 2
    Pay your shipment.
  3. 3
    Wait for notification of the courier's arrival date and stay at the specified address on that day. Learn more about the courier service's working hours.
  4. 4
    Pack the parcel in advance according to packaging standards and make sure the weighs is below 30 kg.
  5. 5
    Give the parcel to the courier.

The parcel is picked up by Nova Post or partner company couriers.

Additional services

FAQs

  • Can I send a parcel through a parcel lockern

    No, it is currently not possible to send a parcel from parcel locker.

    To send a parcel, please visit the nearest Nova Post branch or use the option to call a courier.

  • What should I do if I wasn't at home when the courier arrived

    We will call you to arrange a new pick-up date.

    After two unsuccessful attempts, we will transfer the parcel to the warehouse and call the recipient to confirm whether the delivery is still needed.

  • Is it possible to hand over not packed parcel to courier

    No, couriers only accept and collect parcels packed in accordance with packaging standards.

    Please pack the parcel in advance so as not to make the courier wait.

  • What happens if I hand over a parcel which is more than 30 kg to the courier

    The courier will collect the parcel, but it will be weighed at the sorting office. If the parcel is above 30 kg, we will return it to the sender.

    You can learn more about the conditions for sending parcels over 30 kg in the "Cargo" tab.

  • Can the recipient pay for the delivery

    No, the sender pays for the delivery.

  • How to track a parcel

    You can track your parcel in the Tracking tab or in the mobile application.

  • How will the recipient know that the parcel has already arrived

    When the parcel arrives at the branch or parcel locker, the recipient will receive a SMS notification via or push notification in the mobile application.

    In case of address delivery, the courier will notify the recipient that the parcel has already arrived.