Sending from an address
integration

How to call a courier to send shipments from an address across Estonia

How to call a courier quickly through the call center

When there is no time to deal with electronic forms, feel free to contact our call center at +37 260 966 09

The operator will give an advice on the service, as well as fill out a request to call a courier

How to call a courier online

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">1.&nbsp;Prepare and pack your items in a box.</span><br><span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">Here is a short tutorial on&nbsp;</span><a style="text-decoration: none;" href="/en-ee/international/packaging#packaging-standards" target="_blank"><span style="color: rgb(218, 41, 28);"><span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">how to properly pack a parcel</span></span></a><span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">.</span>

    1. Prepare and pack your items in a box.
    Here is a short tutorial on how to properly pack a parcel.

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">2.&nbsp;Create a new shipment:</span>

    2. Create a new shipment:

          On the Nova Post website
          In the mobile application
          In your personal account
  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">3.&nbsp;Enter all the necessary data in the shipment request form: sender's details, recipient's details, contents, and the declared value of the shipment.</span>

    3. Enter all the necessary data in the shipment request form: sender's details, recipient's details, contents, and the declared value of the shipment.

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">4.&nbsp;Be sure to pay online.</span>

    4. Be sure to pay online.

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">5.&nbsp;Receive an email confirmation of your order, payment, and courier arrival time.</span>

    5. Receive an email confirmation of your order, payment, and courier arrival time.

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">6.&nbsp;Pass the shipment to the courier in a closed form. The courier will print and paste a sticker on your box.</span>

    6. Pass the shipment to the courier in a closed form. The courier will print and paste a sticker on your box.

You can track your parcel with the Nova Post tracking system and the mobile app.

Once created, a shipment order cannot be viewed or edited on the website.

You can view the created request in the Nova Post app or your personal account.


Advantages

  • Delivery up to 3 days
  • Free insurance for shipments up to €500
  • Parcel tracking
  • Support service

Collecting a parcel by a courier

The parcels are picked up by Nova Post couriers in Tallinn and in other cities by our couriers and couriers of our partner company. The arrival time depends on the time the request is placed:

Call a courier in Tallinn

  • Time of placing and paying for the request

    Mon-Sat until noon

    Mon-Sat after midday

  • When the courier arrives

    The next business day
    from 8 a.m. to 4 p.m.

    In 1 business day
    from 8 a.m. to 4 p.m.

Business days in Tallinn: Mon-Sat

Call a courier in other cities

  • Time of placing and paying for the request

    Mon-Fri until 6 p.m.

    Mon-Fri after 6 p.m.

  • When the courier arrives

    On the next business day

    In 1 business day Mon-Fri


Delivery period of parcels within Estonia when sent from an address

  • across Tallinn

    up to 2 business days

  • across Estonia

    up to 3 business days

The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.

According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.


How to receive an invoice for an online payment

Send your request to invoice_ee@novapost.com. Please specify in your request:

  • 1
    Name of the company
  • 2
    Legal address
  • 3
    IC, DIC
  • 4
    Phone number
  • 5
    E-mail
  • 6
    Payment details: shipment number, date, and payment amount

Invoice is issued within 1-3 days after sending the request


FAQs

  • What should I do if I was away when the courier arrived at the address

    We will call you back to arrange another time and day for the courier's visit.

    After two unsuccessful visits, we will transfer the shipment to the warehouse and call the recipient to check if the delivery is still on track.

  • Can I give an unpacked parcel to a courier

    No, couriers accept and pick up only those shipments that are packed according to packaging standards.

    Please pack the parcel in advance to avoid delaying the courier.

  • Can the recipient pay the shipping cost

    No, the sender must pay for the delivery services.

  • How to track the shipment

    You can track your shipment on the tracking page or in the mobile app.

  • How the recipient should know that the parcel has arrivedn

    Once the parcel arrives at the branch or parcel locker, the recipient will be notified via SMS and mobile app.

    If targeted delivery is ordered, the courier will notify the recipient of the parcel's arrival.