The nearest branch
Cost calculator
Create a shipment
Packing
Allowed products
Order a courier by contacting our call center operator: +37 260 966 09
You don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
How to call a courier online
1. Prepare and pack your items in a box.
Here is a short tutorial on how to properly pack a parcel.
2. Create a new shipment:
■ On the Nova Post website
■ In the mobile application
■ In your personal account
3. Pay for the service online.
4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.
You can track your parcel with the Nova Post tracking system and the mobile app.
Once created, a shipment order cannot be viewed or edited on the website.
You can view the created request in the Nova Post app or your personal account.
Advantages
Delivery up to 3 days
Free insurance for shipments up to €500
Parcel tracking
Support service
Collecting a parcel by a courier
The parcels are picked up by Nova Post couriers in Tallinn and in other cities by our couriers and couriers of our partner company. The arrival time depends on the time the request is placed:
Call a courier in Tallinn
- Time of placing and paying for the request
Mon-Sat until noon
Mon-Sat after midday
- When the courier arrives
The next business day
from 8 a.m. to 4 p.m.In 1 business day
from 8 a.m. to 4 p.m.
Business days in Tallinn: Mon-Sat
Call a courier in other cities
- Time of placing and paying for the request
Mon-Fri until 6 p.m.
Mon-Fri after 6 p.m.
- When the courier arrives
On the next business day
In 1 business day Mon-Fri
Delivery period of parcels within Estonia when sent from an address
- across Tallinn
up to 2 business days
- across Estonia
up to 3 business days
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.
How to receive an invoice for an online payment
Send your request to invoice_ee@novapost.com. Please specify in your request:
- 1Name of the company
- 2Legal address
- 3IC, DIC
- 4Phone number
- 5E-mail
- 6Payment details: shipment number, date, and payment amount
Invoice is issued within 1-3 days after sending the request
FAQs
- What should I do if I was away when the courier arrived at the address
We will call you back to arrange another time and day for the courier's visit.
After two unsuccessful visits, we will transfer the shipment to the warehouse and call the recipient to check if the delivery is still on track.
- Can I give an unpacked parcel to a courier
No, couriers accept and pick up only those shipments that are packed according to packaging standards.
Please pack the parcel in advance to avoid delaying the courier.
- Can the recipient pay the shipping cost
No, the sender must pay for the delivery services.
- How to track the shipment
You can track your shipment on the tracking page or in the mobile app.
- How the recipient should know that the parcel has arrivedn
Once the parcel arrives at the branch or parcel locker, the recipient will be notified via SMS and mobile app.
If targeted delivery is ordered, the courier will notify the recipient of the parcel's arrival.