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Sending from an address

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Order a courier by contacting our call center operator: +37 260 966 09

You don't have time to deal with electronic forms?

The operator will provide service advice and will fill courier call application for you.

How to call a courier online

  • 1. Prepare and pack things in a box. We have prepared a short guide for you at the link: how to pack a parcel properly.

  • 2. Fill out an application for a courier pickup:

    ■      in Nova Post chatbot
    ■      in the mobile application
    ■      in your personal account

  • 3. Pay for the service online.

  • 4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.

You can track your parcel with the Nova Post tracking system and the mobile app.

Once created, a shipment order cannot be viewed or edited on the website.

You can view the created request in the Nova Post app or your personal account.

Advantages

  • Delivery up to 3 days
  • Free insurance for shipments up to €500
  • Parcel tracking
  • Support service

Collecting a parcel by a courier

The parcels are picked up by Nova Post couriers in Tallinn and in other cities by our couriers and couriers of our partner company. The arrival time depends on the time the request is placed:

Call a courier in Tallinn

  • Time of placing and paying for the request

    Mon-Sat until noon

    Mon-Sat after midday

Business days in Tallinn: Mon-Sat

Call a courier in other cities

  • Time of placing and paying for the request

    Mon-Fri until 18:00

    Mon-Fri after 18:00

Delivery period of parcels within Estonia when sent from an address

  • across Tallinn

    up to 2 business days

The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.

According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.

How to receive an invoice for an online payment

Send your request to invoice_ee@novapost.com. Please specify in your request:

  • Name of the company
  • Legal address
  • IC, DIC
  • Phone number
  • E-mail
  • Payment details: shipment number, date, and payment amount

Invoice is issued within 1-3 days after sending the request

FAQs

  • What should I do if I was away when the courier arrived at the address

    We will call you back to arrange another time and day for the courier's visit.

    After two unsuccessful visits, we will transfer the shipment to the warehouse and call the recipient to check if the delivery is still on track.