How to start cooperation

How can a business client send freight using Nova Post

1. 1
   Conclude an agreement
   
   Contact our sales department: support_ee@novapost.com
2. 2
   Make sure there are no prohibited items in your freight
   
   According to the laws of the country of customs clearance, there may be a prohibition on the import or export of certain types of produced goods. For the security of your business, we follow the news and update the information on the categories of goods allowed for delivery.
   
   If you are not certain about the content of your freight, please ask a Nova Post sales manager or send a request on our website.
   
3. 3
   Select the method of customs clearance

   • 3.1
     using Nova Post 
   • 3.2
     on your own
   • 3.3
     by appointing your own customs broker
     
4. 4
   Select additional services

   • 4.1
     customs brokerage services to help you go through customs clearance
   • 4.2
     faster packing: if you do not wish to pack the postal item on your own
     
5. 5
   Prepare the accompanying documents

   • 5.1
     foreign economic contract
   • 5.2
     invoice
   • 5.3
     packing list
   • 5.4
     other documents required for your goods. For example: Quality Assurance Certificate, Certificate of Origin, HS goods code confirmation from the Harmonised System of Goods Description and Coding, technical specifications detailing the quality and quantity and their application etc.
     
     The operator will inform you about additional documents. You can also refer to Nova Post sales manager with questions.
     
6. 6
   Make a request for international express delivery
   
   Our sales managers will help you with that.
   
7. 7
   Transfer the shipment to the Nova Post branch
8. 8
   Pay for the delivery and additional services

Cargo departments work seven days a week, according to the schedule:

Mon–Fri:
Sat–Sun:

Sales Department office hours:

Mon-Fri:

Tel.: +37 26 096 609
Email: support_ee@novapost.com

We guarantee