Order a courier by contacting our call center operator: +37 260 966 09
Request a courier with no extra charge to any address in the Estonia until 30.09.24.
Pay only for the delivery of documents or packages.
![](https://site-assets.novapost.com/40f124e4-cbef-42c9-8c6b-e9171df87397.png)
How to call a courier online
1. Prepare and pack things in a box. We have prepared a short guide for you at the link: how to pack a parcel properly.
2. Fill out an application for a courier pickup:
■ on the Nova Post website
■ in the mobile application
■ in your personal account
3. Pay for the service online.
4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.
Once a shipment has been created, it can no longer be viewed or edited on the website. You can see the created application in the Nova Post application or in your personal account.
Delivery options in Ukraine
To the branch
By the address
To the parcel locker
In order to receive the shipment, it is necessary to have:
- 1Express waybill (EW) number
- 2the original passport of a Ukrainian citizen/foreign passport – or a telephone number with the number indicated in the EW
Advantages
What you need to know about customs clearance of a shipment in Ukraine
- Parcel value: up to €150
No additional taxes are applied to parcels containing gifts, goods or personal items
- Parcel value: over €150
- 1Import duty: 10% of the amount in excess of €150
- 2VAT: 20% of the delivery cost (in excess of €150 + import duty)
Calculation example
- 1import duty = (€200 - €150) × 10 % = €5
- 2VAT = (€200 - €150 + €5) × 20% = €11
Total tax payable: €5 + €11 = €16
If the declared value of the shipment is more than €150, do not split it into two parcels to avoid paying customs fees. At customs in Ukraine, such shipments are grouped together and their declared value is added, so that customs duties are still payable.
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.
Examples of calculating the declared value for shipment to Ukraine
EXAMPLE 1
I am sending my sister a jacket, a portable speaker and her driving license.
The jacket costs €50, and the portable speaker costs €35. The total price is €85.
Customs duties will not be charged.EXAMPLE 2
I am selling clothes to a buyer in Ukraine.
All the items are new, have price tags on, and factory packing is intact. The total price is under €150.
Customs duties will not be charged.EXAMPLE 3
I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.
These are personal belongings, but they cost more than €150 in total.
Customs duties will be charged..