International delivery
Send to Ukraine
Find a branch
Cost calculator- Calculate customs duties
Delivery terms
Packing
Allowed products
Create a shipment
Order a courier by contacting our call center operator: +37 260 966 09
You don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
How to call a courier online
1. Prepare and pack things in a box. We have prepared a short guide for you at the link: how to pack a parcel properly.
2. Fill out an application for a courier pickup:
3. Pay for the service online.
4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.
Once a shipment has been created, it can no longer be viewed or edited on the website. You can see the created application in the Nova Post application or in your personal account.
Delivery options in Ukraine
To the branch
By the address
To the parcel locker
In order to receive the shipment, it is necessary to have:
- Express waybill (EW) number
- the original passport of a Ukrainian citizen/foreign passport – or a telephone number with the number indicated in the EW
Advantages
Delivery to parcel lockers and branches in Ukraine
Reasonable rates
Delivery from 5 days
Insure the postal items for 100 % of their invoiced value
Parcel tracking
We speak Ukrainian and Estonian
Delivery to an address in Ukraine
What you need to know about customs clearance of a shipment in Ukraine
- The invoiced value of the parcel: up to €150
No additional taxes are applied to parcels containing gifts, goods or personal items
- The invoiced value of the parcel: over €150
- Import duty: 10% of the amount in excess of €150
- VAT: 20% of the invoiced value of the shipment (in excess of €150 + import duty)
Calculation example
- import duty = (€200 - €150) × 10 % = €5
- VAT = (€200 - €150 + €5) × 20% = €11
Total tax payable: €5 + €11 = €16
If the invoiced value of a shipment is more than €150, do not split it into two parcels to avoid paying customs duties. At the customs office in Ukraine, such shipments are grouped together and their invoiced values are summed up, so customs payments will still be charged.
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.
Examples of calculating the invoiced value for shipment to Ukraine
EXAMPLE 1
I am sending my sister a jacket, a portable speaker and her driving license.
The jacket costs €50, and the portable speaker costs €35. The total price is €85.
Customs duties will not be charged.
EXAMPLE 2
I am selling clothes to a buyer in Ukraine.
All items are new, with price tags and in original packaging, but the total invoiced value is less than €150.
Customs duties will not be charged.
EXAMPLE 3
I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.
All items are personal, but their total invoiced value is more than €150.
Customs duties will be charged..