How a business client can send cargo via Nova Post
- 1
- 2Make sure the cargo is authorized for transportation
The legislation of the country where the cargo is cleared may prohibit the import or export of certain products.
If you are not sure whether the contents of the shipment are allowed for transportation, ask a Nova Post sales manager. - 3Choose a customs clearance method
- 3.1through Nova Post
- 3.2on your own
- 3.3through the customs broker
- 4
- 5Draft supporting documents
- 5.1business contract
- 5.2invoice
- 5.3packing list
- 5.4other documents required for your product.
For example: a quality certificate, a certificate of origin, a conclusion confirming the HS Product Code of the Harmonised System of the Description and Codes of Goods, a description of technical specifications detailing qualitative and quantitative characteristics and scope of application, etc.
The operator shall provide details of additional documents. You can also contact the Nova Post sales manager.
- 6
- 7Hand over the shipment to a Nova Post branch or call a courier
- 8Pay for delivery and additional services
Cargo branches are open seven days a week, according to the schedule:
Mon-Fri: 8:00 a.m. - 8:00 p.m.
Sat-Sun: 9:00 a.m. - 6:00 p.m.
The sales department is operating as follows:
Mon-Fri: 9:00 a.m. - 5:00 p.m.
Phone number: +33 159 420 609
Email: support_fr@novapost.com
Mon-Fri: 8:00 a.m. - 8:00 p.m.
Sat-Sun: 9:00 a.m. - 6:00 p.m.
The sales department is operating as follows:
Mon-Fri: 9:00 a.m. - 5:00 p.m.
Phone number: +33 159 420 609
Email: support_fr@novapost.com

We guarantee
Safety of the goods we deliver
Delivery within the stated deadlines
Handing over the cargo to the recipient