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Documents and parcels up to 30 kg

Send

Send parcels and documents within France

Advantages

  • Free insurance for parcels with value up to €150
  • Courier pick-up
  • Customer support
  • Parcel tracking

Delivery time

  • From 2 business days.

Available shipping methods

  • From branch

  • From address

Dimensions permitted based on delivery types

Documents: length – up to 35 cm, width – up to 25 cm, thickness – up to 2 cm, actual weight – up to 1 kg

Parcels: actual and volume weight – up to 30 kg, maximum side up to 120 cm

Who pays

Only the sender pays for the delivery service. Find out the cost of delivery here.

  • When sending from the branch

    • by card or cash at a branch
    • by card in the mobile application or website 

The sender pays for the return shipping if the recipient rejects and returns the package.

Refusal will also be considered in situations where: 

  • the recipient was not present at the time of delivery
  • the receiver could not be contacted to transfer the shipment
  • contact information was provided incorrectly 

Returns will be charged according to the general shipping tariffs.

How to send a parcel from a branch

  1. Select the nearest Nova Post branch in your city.
  2. Create a shipment with the operator or online before visiting the branch: in the mobile application or on the website. Provide the operator with the waybill number if the parcel was created online.
  3. Pay the cost of delivery and selected additional services and hand the parcel over to the operator.

How to send a parcel from address

  1. Fill in the shipment form using the mobile app or website.
  2. Pay for your shipment. (або pay for the delivery services)
  3. Wait for notification of the courier's arrival date and stay at a specified address that day. Learn more about the courier's work schedule.
  4. Pack the parcel in advance according to packaging standards and ensure the weight is below 30 kg.
  5. Hand the parcel over to the courier.

Please note that either Nova Post couriers or couriers from partner companies come to pick up the parcel.

How to track a parcel

You can track your parcel in the Tracking tab or mobile application.

When the parcel arrives at the branch, the recipient will receive a notification via SMS or mobile application.

If delivery to the address is arranged, the courier will notify the recipient that the parcel has arrived.

Additional services