Order a courier by contacting our call center operator: +33 159 420 609
You don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
Call a courier with no surcharge until 28.02.25
How to call a courier in France
1. Prepare and pack the items in a box. Here is a short tutorial on how to properly pack a parcel.
2. Fill out an order to call a courier:
3. Pay for the order online, print the label that will be sent to you by email, and stick it on the top left-hand side of the parcel.
4. Pass the shipment to the courier in a closed form.
You can view the created order in the Nova Post app or in your personal account.
Delivery options to Ukraine
To the branch
To certain location
To the parcel locker
To the pickup point
To receive a shipment, you must have
- 1Express waybill number
- 2Original passport of a citizen of Ukraine/foreign passport or phone number of the recipient indicated in the express waybill
Benefits
* The declared value is the value of the contents of the shipment specified by the sender for parcels delivered within the country or the EU.
The invoice value is the declared value of the shipment's contents, which must match the details on the invoice and reflect the actual value of the goods. It is used to calculate customs duties, taxes, and other fees that may be applied when importing a shipment into the destination country.
Things to know about customs clearance of shipments in Ukraine
- Invoice value of the parcel: up to €150
There are no additional taxes for parcels containing gifts, goods, or personal items
- Invoice value of the parcel: over €150
- 1Import duty: 10% of exceeding €150
- 2VAT: 20% of "invoice value - €150 + import duty"
Calculation example
The invoice value of the goods is €200. Customs payments will be:
- 1Import duty = (€200 - €150) х 10% = €5
- 2VAT = (€200 - €150 + €5) х 20% = €11
Total tax payable: €5 + €11 = €16
Examples of calculating the declared value for shipping to Ukraine
EXAMPLE 1
I send my sister a jacket, a portable speaker, and her driver's license.
The jacket costs €50 and the portable speaker costs €35. The total amount is €85.
No customs duties will be charged.EXAMPLE 2
I send clothes up for sale in Ukraine.
All articles are new, with price tags, and in original packaging, but the total cost is less than €150.
No customs duties will be charged.EXAMPLE 3
I send my daughter a whole suitcase of her personal belongings: dresses, blouses, shoes, and cosmetics.
All items are personal, but their total value exceeds €150.
Customs duties will be charged.
When the courier picks up the shipment
Parcels are picked up by couriers of the partner company Chronopost on weekdays from 8:00 a.m. to 5:00 p.m. The arrival time depends on the time the order is placed:
The time the order is placed |
When the courier arrives |
Mon-Fri till 5:00 p.m. |
On the next business day |
Mon-Fri after 5.00 p.m.
Sat-Sun |
On the 2nd business day after the order is placed |
Once the order is placed, you will be notified of the courier's arrival date by e-mail.
When the courier picks up your shipment, you can track the delivery with Nova Post tracking system.