International delivery
Send to Ukraine
- Documents and parcels up to 30 kg
- Call a courier
The nearest branch
Cost calculator
Delivery terms- Calculate customs duties
Packing
Allowed products
Create a shipment
Order a courier by contacting our call center operator: +33 159 420 609
You don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
How to call a courier in France
1. Prepare and pack the items in a box. Here is a short tutorial on how to properly pack a parcel.
2. Fill out an order to call a courier:
3. Pay for the order online, print the label that will be sent to you by email, and stick it on the top left-hand side of the parcel.
4. Pass the shipment to the courier in a closed form.
Once created, a shipment order cannot be viewed or edited on the website.
You can view the created order in the Nova Post app or in your personal account.
You can view the created order in the Nova Post app or in your personal account.
Delivery options to Ukraine
To the branch
To certain location
To the parcel locker
To the pickup point
To receive a shipment, you must have
- 1Express waybill number
- 2Original passport of a citizen of Ukraine/foreign passport or phone number of the recipient indicated in the express waybill
Benefits
Delivery from 5 days
Insuring shipments for 100% of the declared value
Parcel tracking
We speak Ukrainian, French, and English
Things to know about customs clearance of shipments in Ukraine
- Parcel cost: up to €150
There are no additional taxes for parcels containing gifts, goods, or personal items
- Parcel cost: over €150
- 1Import duty: 10% of exceeding €150
- 2VAT: 20% of the shipment value (exceeding €150 + import duty)
Calculation example
The product costs €200. Customs duties will be as follows:
- 1Import duty = (€200 - €150) х 10% = €5
- 2VAT = (€200 - €150 + €5) х 20% = €11
Total tax payable: €5 + €11 = €16
If the declared value of the shipment exceeds €150, do not split it into two parcels to avoid paying customs duties. Such shipments are grouped at the customs in Ukraine, and their declared value is summed up, so customs duties will still be charged
Examples of calculating the declared value for shipping to Ukraine
EXAMPLE 1
I send my sister a jacket, a portable speaker, and her driver's license.
The jacket costs €50 and the portable speaker costs €35. The total amount is €85.
No customs duties will be charged.
EXAMPLE 2
I send clothes up for sale in Ukraine.
All articles are new, with price tags, and in original packaging, but the total cost is less than €150.
No customs duties will be charged.
EXAMPLE 3
I send my daughter a whole suitcase of her personal belongings: dresses, blouses, shoes, and cosmetics.
All items are personal, but their total value exceeds €150.
Customs duties will be charged.
When the courier picks up the shipment
Parcels are picked up by couriers of the partner company Chronopost on weekdays from 9:00 a.m. to 8:00 p.m. The arrival time depends on the time the order is placed:
The time the order is placed |
When the courier arrives |
Mon-Fri till 5:00 p.m. |
On the next business day |
Mon-Fri after 5.00 p.m.
Sat-Sun |
On the 2nd business day after the order is placed |
Once the order is placed, you will be notified of the courier's arrival date by e-mail.
When the courier picks up your shipment, you can track the delivery with Nova Post tracking system.