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International delivery

Delivery times

  • 5+ days

Who pays for

  • Shipping cost

    Sender in Ukraine the recipient in the United Kingdom

  • Customs duties and customs brokerage services

    Recipient in United Kingdom

Once it is sent, we will notify the recipient of the parcel's registration.

The recipient can pay for delivery services from Ukraine.

Payment by the recipient: Hassle-free delivery

This is a convenient option that allows the Sender to make an international express shipment while transferring the delivery payment to the Recipient.

This means that as the Sender, you have the opportunity to manage logistics costs more effectively. You simply need to inform and agree with the Recipient in advance about the delivery payment.

How does it work

  1. 1
    Determining the payer for logistics services: The Sender must inform the Recipient and obtain their consent for paying logistics services to the Nova Post group company in the currency of the recipient’s country.
  2. 2
    Creating the shipment: The Sender creates the shipment as usual, providing all necessary details for an international shipment.
  3. 3
    Selecting the payer: When processing the shipment, you choose the "Payment by recipient" option.
  4. 4
    Delivery: Your parcel will be delivered to a branch in the country where Nova Post operates.
  5. 5
    Payment: The Recipient pays all delivery-related costs via the mobile application or at the branch upon receiving the parcel.
  6. 6
    Collection: The Recipient can collect the parcel at a Nova Post branch.

Frequently Asked Questions

  • How does recipient payment work?

    Sender

    • 1
      The Sender informs the Recipient and agrees on the shipping terms (the Recipient pays for international delivery services).
    • 2
      The Sender creates a shipment with the delivery payment assigned to the Recipient.
    • 3
      The Recipient pays for the delivery services via an online payment in the mobile application or in cash/card at the branch before receiving the shipment.

  • What payment methods are available?

    Payment can be made online via the mobile application or at the branch in cash or by card in the recipient's country's currency.

  • Is the service available in all countries?

    The service is available in countries where Nova Post operates, except for Moldova and Romania.

  • Is this service suitable for large businesses

    Yes, the service is suitable for both small businesses and large corporations looking for additional ways to manage delivery costs for their customers.

  • Why is the service unavailable for Business senders

    By default, this service is available to all business senders from Ukraine. However, if a significant number of complaints from recipients arise, the service availability may be suspended. In such cases, please contact your personal Account Manager.

Customs clearance of the shipment

  • Parcel cost up to €45

    No taxes are charged

  • Parcel cost: €45,01–€150

    VAT: 23% of the shipment cost.

    Example: an item costs €100. Additionally, the recipient must pay VAT: €100 x 23% = €23

  • Parcel cost exceeds €150

    • 1
      Import duty: from 0 to 18% of the value, depending on the type of goods
    • 2
      VAT: 23% of the shipment cost (declared value + import duty)

    Example: the goods cost €300.

    Customs payments will be:

    • 1
      Import duty = €300 x 10% = €30
    • 2
      VAT = (€300 + €30) x 23% = €75,90

    The recipient must pay the following tax: €30 + €75,90 = €105,90

Customs clearance of the shipment

  • Parcel cost up to £39

    No taxes are charged

  • Parcel cost: £39-135

    VAT: 20% of the shipment cost

    Example: an item costs £100. Additionally, the recipient must pay VAT: £100 x 20% = £20

    Exception: Personal belongings worth up to £135 are not taxed

  • Parcel cost exceeds £135

    Import duty: from 0 to 25% of the value, depending on the type of goods

    VAT: 20% of the shipment cost (declared value + import duty)

    Example: the goods cost £300. Customs payments will be:

    • 1
      Import duty = £300 x 25% = £75
    • 2
      VAT = (£300 + £75) x 20% = £75

    The recipient must pay the following tax: £75 + £75 = £150

Customs reserves the right to refuse a shipment or change the amount of customs duties.

This can happen if a customs officer detects a breach of the rules:

  • 1
    The shipment's contents differ from the list specified in the declaration
  • 2
    The declared value differs from the real one
  • 3
  • 4
    The recipient has already received international shipments with a total value of over £39 during the last month.