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International delivery

Send parcels to other countries

Delivery time: from 3 days

Advantages

  • We will deliver to branches, pickup points, and by courier to the address
  • We will arrange insurance within the invoiced value of the shipment*
  • We will provide support: you can ask the operator where the parcel is or track it yourself.

*The invoice value is the declared value of the shipment's contents, which must match the details on the invoice and reflect the actual value of the goods. It is used to calculate customs duties, taxes, and other fees that may be applied when importing a shipment into the destination country.

Available shipping methods

Who pays

Shipment is paid by Sender

Customs declaration

  • Invoiced value of the parcel: up to £37

    No taxes are charged

  • Invoiced value of the parcel: up to £37-127

    VAT: 23% of the invoiced value of the shipment.

    Example: an item costs £100. Additionally, the recipient must pay VAT: £100 x 23% = £23 

    Exception: personal items with an invoiced value of up to £127 are not taxed.

  • Invoiced value of the parcel exceeds £127

    Import duty: from 0 to 18% of the invoiced value, depending on the type of goods

    • VAT: 23% of the invoiced value of the shipment (invoiced value + import duty)
    • Example: the goods cost £200. Customs payments will be:
      Import duty = £200 x 18% = £36
      VAT = (£200 + £36) x 23% = £54,28
       
      The recipient must pay the following tax: £36 + £54,28 = £90,28

Customs reserves the right to refuse a shipment or change the amount of customs duties.

This can happen if a customs officer detects a breach of the rules

  • The shipment's contents differ from the list specified in the declaration
  • The invoiced value differs from the real value
  • In the last month, the recipient has already received international shipments with a total invoiced value of more than £39

You can send parcels up to 30 kg by courier

Parcels are weighed at the sorting center. If a larger parcel is passed to the courier, it will be returned to the sender.

Previously paid delivery services will be refunded, except for the cost of calling a courier.

The parcel is picked up by Nova Post or partner company couriers.

After dispatch, we'll send the recipient a notification of parcel registration and payment calculation by SMS or E-mail.

Couriers only accept and pick up shipments packed according to the packaging standards.

Please pack the parcel in advance to avoid delaying the courier. According to the company's rules, the courier can stay at the address no longer than 15 minutes.

How to send from the branch

  1. 1
    Register the shipment in the mobile app to receive an electronic express waybill (EW). If there are any issues, you can register the shipment at the branch by asking the operator.
  2. 2
  3. 3
    If you've created an EW in the app, provide the number to the operator or specify your details and the sender's details:
    • full name in Latin
    • phone number
  4. 4
    Hand over the opened parcel to the operator to check the contents.
  5. 5
    Specify the delivery type:
    • branch
    • parcel locker
    • address: zip code, city, street, building and apartment number
  6. 6
    Pay for the shipment.