Order a courier without extra charges via our support team: +44 180 330 0609
Don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
Call a courier with no surcharge until 28.02.2025
Sending from London has become even easier
Create a shipment
Within the M25 route, enjoy additional services
Get -50% off your next shipment
- 1Send via courier or from an InPost parcel locker and receive a 50% discount on your next shipment.
- 2Make your shipment by 31.01.2025 and receive a promo code for documents and parcels up to 30 kg, valid until 28.02.2025.
How to call a courier online
1. Prepare and pack the items in a box. Here is a short tutorial on how to properly pack a parcel.
2. Fill out an order to call a courier:
3. Pay for your order online.
4. Pass the shipment to the courier in a closed form. The courier will print and paste the label on your box.
Order a courier
You can view the created order in the Nova Post app or in your personal account.
Benefits
When the courier picks up the shipment
Parcels are picked up by couriers of the partner company DPD on weekdays from 9:00 a.m. to 5:00 p.m. The arrival time depends on the time the order is placed:
- The time the order is placed
Sun-Thu till 6:00 p.m.
Sun-Thu after 6:00 p.m.
Fri-Sat - When the courier arrives
On the next business day
On the 2nd day after the order is placed
Once the order is placed, you will be notified of the courier's arrival date by e-mail.
When the courier picks up your shipment, you can track the delivery with Nova Post tracking system.
Delivery time does not include
- 1the day the shipment is delivered to the branch
- 2weekends and official holidays
- 3days on which banking institutions are closed
- 4delays caused by circumstances beyond the control of "Nova Post UK, LTD".
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.