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Customs clearance
For business clients
International delivery

How can a business client request customs clearance of cargo

  • Through the Nova Post customs brokerage
  • Through its own customs brokerage
  • Through the recipient when processing the import declaration

Prepare a contract

To clear shipments through customs, you need a transportation contract.

A customs brokerage services agreement is also suitable.

Pay customs duties and fees

Once the shipment is sent, we will notify the recipient of the cargo's processing and payment charges via SMS or email.

The recipient must sign a power of attorney for the Nova Post customs broker and provide his or her identification code for customs clearance.

Payments must be made when the parcel is received at the branch or delivered by courier.

Full information on shipping rates from Ukraine is available by following this link.

Prepare information

  1. The EORI (Economic Operator Registration and Identification) number is an identifier of an economic operator that is required for customs clearance.

    This is a unique number issued by EU customs authorities essential for trading with non-EU countries. It serves to identify your business, streamlining the export and import of goods. Every company or individual engaged in commercial operations with non-European countries must have their own EORI number. We recommend obtaining it in advance to avoid customs delays. Learn more about acquiring an EORI number here.
  2. Accompanying documents:
    • Invoice containing information about the cargo

      The invoice must contain a detailed description, the invoiced value excluding VAT, product codes, Incoterms terms under which the delivery is made, signature and seal of the issuer.
      • Business contract
      • Specification
      • Power of attorney for the broker
  3. Additional documents required for certain categories of goods. For example:
    • Quality certificate
    • Certificate of origin
    • Conclusion confirming the HS product code from the Harmonized Commodity Description and Coding System
    • Description of technical specifications detailing qualitative and quantitative characteristics and scope of application
    • etc.
  • We accept cargoes not requiring veterinary, phytosanitary, environmental or gemological conclusions without accompanying documents.

The sales manager shall provide details of additional documents.

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