How to start cooperation

How a business client can send cargo via Nova Post

1
Sign a contract.

Contact the sales team: khmelevskyi.b@novapost.com
2
Make sure the cargo is authorized for transportation.

The legislation of the country where the customs clearance of cargo takes place may establish a list of goods that are not accepted for transportation.

If you are not sure whether the contents of the shipment are allowed for transportation, ask a Nova Post sales manager.
3
Choose a customs clearance method:
- through Nova Post
- on your own
- through the customs broker
4
Select additional services:
- Customs brokerage service: it facilitates and speeds up customs clearance.
- Packing : if you prefer not to pack the shipment yourself.
5
Draft accompanying documents:
- business contract
- invoice
- packing list
- other documents required for your product.
  
  For example: a quality certificate, a certificate of origin, a conclusion confirming the HS product code from the Harmonized Commodity Description and Coding System, a description of technical specifications detailing qualitative and quantitative characteristics and scope of application, etc.
  
  The Nova Post sales manager shall provide details of additional documents.
6
Apply for international shipping:
- through your personal account
- by contacting our sales manager
7
Hand over the shipment to a Nova Post branch or call a courier.
8
Pay for delivery and additional services.

Cargo branches are open seven days a week, according to the schedule:

Mon–Fri: 8:00 a.m. – 8:00 p.m.
Sat–Sun: 9:00 a.m. – 6:00 p.m.

The sales department is operating as follows:

Mon–Fri: 9:00 a.m. – 5:00 p.m.
Phone number: +44 180 330 0609
Email: khmelevskyi.b@novapost.com