Order a courier by contacting our call center operator: +36 968 006 09
You don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
Call a courier with no surcharge until 28.02.25.
How to pick-up a courier in Hungary
1. Prepare and pack things in a box. We have prepared a short guide for you at the link: how to pack a parcel properly.
2. Fill out an application for a courier pickup:
■ in Nova Post chatbot
■ in the mobile application (available soon)
■ in the Business Cabinet (available soon)3. Pay for the order online.
4. Hand over the shipment in closed form to the courier. The courier will print and stick a label on your box.
Once a shipment has been created, it can no longer be viewed or edited on the website. You can see the created application in the Nova Post application or in your account.
Delivery options in Ukraine
To the branch
By the address
To the parcel locker
In order to receive the shipment, it is necessary to have:
- 1Express waybill (EW) number
- 2the original passport of a Ukrainian citizen/foreign passport - or a telephone number with the number indicated in the EW
Advantages
What you need to know about customs clearance of a shipment in Ukraine
- Parcel cost: up to €150
There are no additional taxes for parcels containing gifts, goods or personal belongings
- Parcel cost: over €150
- 1import duty: 10% of the excess of €150
- 2VAT: 20% of the shipment cost (over €150 + import duty)
Calculation example
The item costs €200. Customs payments will be:
- 1import duty = (€200 - €150) × 10% = €5
- 2VAT = (€200 - €150 + €5) × 20% = €11
Total tax payable: €5 + €11 = €16
The courier neither helps to lift and lower the cargo nor wraps the parcels. The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes. Please prepare the parcel in advance to avoid delaying the courier.
Examples of calculating the declared value for shipment to Ukraine
EXAMPLE 1
I'm sending my sister a jacket, a portable speaker and her driver's license.
The jacket costs €50, the portable speaker – €35. It's €85 in total.
No customs duties shall be levied.EXAMPLE 2
I send clothes for sale to Ukraine.
All items are new, with price tags and in factory packaging, but the total cost is less than €150.
No customs duties shall be levied.EXAMPLE 3
I'm sending my daughter a big suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics.
All things are personal, but their total value is more than €150.
Customs fees will be charged.