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Order a courier by contacting our call center operator: +43 144 20 222
Don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
How to call a courier online
1. Prepare and pack your items in a box. We have prepared a short instruction for you under the link: how to properly pack a parcel.
Before calling the courier, make sure that the shipment's contents are authorized for transportation.
Create a new shipment:
■ using the Nova Post website
■ using the mobile application
■ using a personal account
3. Pay for the shipment.
Hand the packed parcel over to the courier. The courier will print and stick a sticker on your box.
Once created, a shipment order cannot be viewed or edited on the website.
You can view the created order in the Nova Post app or in your personal account.
The courier accepts shipments up to 30 kg.
The courier neither helps to lift and lower the cargo nor wraps the parcels. The customer must do it alone.
Please prepare the parcel in advance to avoid delaying the courier.
When the courier picks up the shipment
Parcels are picked up by Nova Post couriers or by couriers of the partner company GLS on weekdays from 8.00 a.m. to 5.00 p.m. The arrival time depends on the time the order is placed:
- The time the order is placed:
Mon-Fri till 5.00 p.m.
Mon-Fri after 5.00 p.m.
Sat-Sun - When the courier arrives:
On the next business day
On the 2nd business day after the order is placed
Once the order is placed, you will be notified of the courier's arrival date by e-mail.
When the courier picks up your shipment, you can track the delivery with Nova Post tracking system.