Request a courier


Ordering courier pick-Up in Lithuania

  1. 1
    Prepare the items to be sent and pack them into the box. For quick instructions click the link on packing a parcel correctly.
  2. 2
    Fill in the request for courier pick-up:
    • 2.1
      on the Nova Post website
    • 2.2
      in the mobile application
    • 2.3
      in the personal account
  3. 3
    Complete the invoice in the request: provide a description of the content of the postal item and the market value of each item in it.
  4. 4
    Pay for the parcel online.
  5. 5
    You will be emailed a confirmation of your request, payment and the time of arrival of the courier.
  6. 6
    Hand the closed postal item over to the courier. The courier will print and attach a sticker to your box.
The once created parcel cannot be reviewed or edited on the website. You can see the created request in Nova Post App or in your personal account.

When the courier picks up the shipment

The parcels are picked up by couriers of the Venipack partner company on weekdays from 8.00 to 17.00. The arrival time depends on the time of application and the city.

Vilnius, Kaunas, Klaipeda, Siauliai, Panevezys, Alytus, Telšiai, Marijampolė, Taurage, Utena

  • Time of application:

    Mon - Fri 9.00 – 14.00

    Mon - Fri 14.00 – 18.00
    Sat - Sun

  • When the courier arrives:

    on the same day

    on the next business day

Other cities

  • Time of application:

    Mon - Sun

  • When the courier arrives:

    on the next business day

After the courier picks up your shipment, you can track the delivery in Nova Post tracking.

  • How to get an invoice for online payment

    Send your request to

    In your request, please specify:

    1. 1
      Name of the organization
    2. 2
      Legal address of the organization
    3. 3
      Company code
    4. 4
      VAT number
    5. 5
      Phone number
    6. 6
      Email address
    7. 7
      Payment information: shipment number, date and amount of payment

    Invoice delivery time 1-3 days after sending the request.

Delivery options in Ukraine

  • Branch
  • Address
  • Parcel locker

To receive the delivery, the recipient needs to have:

  • 1
    express consignment note serial number
  • 2
    passport of a citizen of Ukraine, international passport or a phone with the number indicated in the express consignment note


  • Reasonable rates
  • Convenient delivery: in a parcel locker, at a branch or by courier at your address
  • Delivery from 5 days
  • Insurance of the postal items for 100% of the declared value
  • Parcel tracking
  • We speak Ukrainian and Lithuanian

What you can send

  • Food in original packaging of total weight up to 10 kg
  • Perfumes and cosmetics: perfumes, eau de Cologne, nail polishes, varnishes and dyes, and cosmetic lotions
  • Household chemical agents and cleaning agents if the manufacturer and ingredients are indicated on the packing
  • Digital storage devices or flash drives without passwords
  • Dietary supplements

What you cannot send

  • Dangerous goods: weapons, flammable liquids and solids, substances in pressurized cylinders, gases, deodorants
  • Art objects: paintings, stamps, antique books, icons
  • Animal food products, as well as those goods with specific temperature requirements or perishable goods
  • Jewelry and precious metals
  • Drugs and vitamins

  • If a customs house officer reveals prohibited goods during the postal item examination, the parcel will be returned at the sender's expense

Important information on parcel customs clearance in Ukraine

  • Shipping cost: up to €150

    Free of customs payments

  • Shipping cost: over €150

    • 1
      import duty: 10 % of the amount in excess of €150
    • 2
      VAT: 20% of the delivery cost (in excess of €150 + import duty)

An example of a calculation:

The product costs €200. Customs fees include:

  • 1
    import duty = (€200 - €150) x 10% = €5
  • 2
    VAT = (€200 - €150 + €5) x 20% = €11

Total tax payable: €5 + €11 = €16

If the declared value of a parcel exceeds €150, do not create two parcels out of one in order to avoid the customs duties. At a Ukrainian customs house, these parcels will be combined and their declared value is totaled, so the customs duties will be applied

Examples of customs payments calculations for deliveries to Ukraine

  • <span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12" style="font-weight: normal;">Example 1</span></span><br>

    Example 1

    I am sending my sister a jacket, a portable speaker and her driver's license. The jacket cost €50, the portable speaker €35. Total value is €85.

    Customs fees will not be charged.
  • <span style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ;"><span class="custom-font-family font-family-NovaPoshta" style="font-weight: normal;"><span class="custom-font-size font-size-12"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">Example 2</span></span></span></span></span>

    Example 2

    I am sending clothes for sale to Ukraine. All the items are new. They have price tags and original packaging, but the total cost is less than €150.

    Customs fees will not be charged.
  • <span style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ;"><span class="custom-font-family font-family-NovaPoshta" style=""><span class="custom-font-size font-size-12" style="font-weight: normal;"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">Example 3</span></span></span></span></span>

    Example 3

    I am sending my daughter a whole suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics. All things are personal, but their total value is more than €150.

    Customs fees will not be charged.
If the real value differs from the declared one, the customs service may reevaluate the postal item and charge additional customs payments

Who pays

  • Cost of delivery and additional services

    Sender in Lithuania

  • Customs fees

    Receiver in Ukraine


  • How should the parcel be handed over to a courier for delivery

    A box needs to be packed and closed when it is being handed over to a courier. When the box arrives at the Nova Post warehouse, the employees check the parcel for prohibited goods. Employees are entitled to open a packed parcel. The only exception is for items in their original factory packing.

  • Why is it important to indicate the declared value correctly

    The declared value affects the customs payments that may be charged after crossing the Ukrainian border. Thus, the declared value must reflect the market value of the parcel. If a customs house officer reveals that the declared value of the parcel differs from the actual one, the officer may detain the parcel at the border, reevaluate the postal item and apply customs payments at the market value.

  • How does the recipient pay the customs charges in Ukraine

    A Nova Post representative contacts the recipient at the indicated phone number or email. The recipient needs to provide:

       a scanned copy or photo of the first and the second pages of the passport or both sides of the ID card passport
       scanned copy or photo of their taxpayer code (formerly – TIN)

    The customs payment is made prior to receiving the parcel at the branch, in a parcel locker, or at an address.

  • How will the recipient know that their parcel arrived in Ukraine

    Once parcel has arrived at a post office or parcel locker in Ukraine, the recipient will be notified via Viber, SMS, or the Nova Post mobile app. Upon receipt at the address, the recipient will be contacted by the courier.