The nearest branch
Shipping cost
Delivery terms
Packaging
Allowed products
Create a shipment
International delivery
Send to Ukraine
Sending parcels and documents from Lithuania to Ukraine is even more convenient with Nova Post couriers
How to call a courier quickly through the call center
When there is no time to deal with electronic forms, feel free to contact our call center at +37 052 500 609
The operator will give an advice on the service, as well as fill out a request to call a courier
How to call a courier online
1. Prepare the items to be sent and pack them into the box. For quick instructions click the link on packing a parcel correctly.
2. Fill in the request for courier pick-up:
■ on the Nova Post website
■ in the mobile application
■ in your personal account
3. Complete the invoice in the request: provide a description of the content of the postal item and the market value of each item in it.
4. Pay for the parcel online.
5. You will be emailed a confirmation of your request, payment and the time of arrival of the courier.
6. Hand the closed postal item over to the courier. The courier will print and attach a sticker to your box.
The once created parcel cannot be reviewed or edited on the website. You can see the created request in Nova Post App or in your personal account.
When the courier picks up the shipment
The parcels are picked up by couriers of the Venipack partner company on weekdays from 8.00 to 17.00. The arrival time depends on the time of application and the city.
Vilnius, Kaunas, Klaipeda, Siauliai, Panevezys, Alytus, Telšiai, Marijampolė, Taurage, Utena
- Time of application:
Mon - Fri 9.00 – 14.00
Mon - Fri 14.00 – 18.00
Sat - Sun - When the courier arrives:
on the same day
on the next business day
Other cities
- Time of application:
Mon - Sun
- When the courier arrives:
on the next business day
After the courier picks up your shipment, you can track the delivery in Nova Post tracking.
- How to get an invoice for online payment
Send your request to invoice@novapost.lt
In your request, please specify:
- 1Name of the organization
- 2Legal address of the organization
- 3Company code
- 4VAT number
- 5Phone number
- 6Email address
- 7Payment information: shipment number, date and amount of payment
Invoice delivery time 1-3 days after sending the request.
Delivery options in Ukraine
Branch
Address
Parcel locker
To receive the delivery, the recipient needs to have:
- 1express consignment note serial number
- 2passport of a citizen of Ukraine, international passport or a phone with the number indicated in the express consignment note
Advantages
Reasonable rates
Convenient delivery: in a parcel locker, at a branch or by courier at your address
Delivery from 5 days
Insurance of the postal items for 100% of the declared value
Parcel tracking
We speak Ukrainian and Lithuanian
What you can send
- Food in original packaging of total weight up to 10 kg
- Cosmetics: nail polishes, varnishes and dyes, and cosmetic lotions
- Household chemical agents and cleaning agents if the manufacturer and ingredients are indicated on the packing
- New batteries and storage cells (except for lead acid ones) in their factory packing, with closed contacts
- Digital storage devices or flash drives without passwords
- Dietary supplements
What you cannot send
- Dangerous goods: weapons, flammable liquids and solids, substances in pressurized cylinders, gases, deodorants
- Art objects: paintings, stamps, antique books, icons
- Animal food products, as well as those goods with specific temperature requirements or perishable goods
- Jewelry and precious metals
- If, during the inspection of the shipment, a customs officer finds goods that are not accepted for transportation, the parcel will be returned at the sender's expense
Important information on parcel customs clearance in Ukraine
- Shipping cost: up to €150
Free of customs payments
- Shipping cost: over €150
- 1import duty: 10 % of the amount in excess of €150
- 2VAT: 20% of the delivery cost (in excess of €150 + import duty)
An example of a calculation:
The product costs €200. Customs fees include:
- 1import duty = (€200 - €150) x 10% = €5
- 2VAT = (€200 - €150 + €5) x 20% = €11
Total tax payable: €5 + €11 = €16
If the declared value of a parcel exceeds €150, do not create two parcels out of one in order to avoid the customs duties. At a Ukrainian customs house, these parcels will be combined and their declared value is totaled, so the customs duties will be applied
Examples of customs payments calculations for deliveries to Ukraine
Example 1
I am sending my sister a jacket, a portable speaker and her driver's license. The jacket cost €50, the portable speaker €35. Total value is €85.
Customs fees will not be charged.
Example 2
I am sending clothes for sale to Ukraine. All the items are new. They have price tags and original packaging, but the total cost is less than €150.
Customs fees will not be charged.
Example 3
I am sending my daughter a whole suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics. All things are personal, but their total value is more than €150.
Customs fees will not be charged.
If the real value differs from the declared one, the customs service may reevaluate the postal item and charge additional customs payments
Who pays
- Cost of delivery and additional services
Sender in Lithuania
- Customs fees
Receiver in Ukraine
FAQ
- How should the parcel be handed over to a courier for deliveryA box needs to be packed and closed when it is being handed over to a courier. Upon arrival at our warehouse, Nova Post employees check that the contents of the parcel do not contain goods that are not accepted for transportation. Employees are entitled to open a packed parcel. The only exception is for items in their original factory packing.
- Why is it important to indicate the declared value correctlyThe declared value affects the customs payments that may be charged after crossing the Ukrainian border. Thus, the declared value must reflect the market value of the parcel. If a customs house officer reveals that the declared value of the parcel differs from the actual one, the officer may detain the parcel at the border, reevaluate the postal item and apply customs payments at the market value.
- How does the recipient pay the customs charges in UkraineA Nova Post representative contacts the recipient at the indicated phone number or email. The recipient needs to provide:
■ a scanned copy or photo of the first and the second pages of the passport or both sides of the ID card passport
■ scanned copy or photo of their taxpayer code (formerly – TIN)
The customs payment is made prior to receiving the parcel at the branch, in a parcel locker, or at an address. - How will the recipient know that their parcel arrived in UkraineOnce parcel has arrived at a post office or parcel locker in Ukraine, the recipient will be notified via Viber, SMS, or the Nova Post mobile app. Upon receipt at the address, the recipient will be contacted by the courier.