The nearest branch
Shipping cost
Delivery terms
Packaging
Packaging standard
Prohibited for transportation
Create a shipment
Send to Ukraine
International delivery
Ordering courier pick-Up in Lithuania
- 1Prepare the items to be sent and pack them into the box. For quick instructions click the link on packing a parcel correctly.
- 2Fill in the request for courier pick-up:
- 2.1on the Nova Post website
- 2.2in the mobile application
- 2.3in the personal account
- 3Complete the invoice in the request: provide a description of the content of the postal item and the market value of each item in it.
- 4Pay for the parcel online.
- 5You will be emailed a confirmation of your request, payment and the time of arrival of the courier.
- 6Hand the closed postal item over to the courier. The courier will print and attach a sticker to your box.
The once created parcel cannot be reviewed or edited on the website. You can see the created request in Nova Post App or in your personal account.
When the courier picks up the shipment
The parcels are picked up by couriers of the Venipack partner company on weekdays from 8.00 to 17.00. The arrival time depends on the time of application and the city.
Vilnius, Kaunas, Klaipeda, Siauliai, Panevezys, Alytus, Telšiai, Marijampolė, Taurage, Utena
- Time of application:
Mon - Fri 9.00 – 14.00
Mon - Fri 14.00 – 18.00
Sat - Sun - When the courier arrives:
on the same day
on the next business day
Other cities
- Time of application:
Mon - Sun
- When the courier arrives:
on the next business day
After the courier picks up your shipment, you can track the delivery in Nova Post tracking.
- How to get an invoice for online payment
Send your request to invoice@novapost.lt
In your request, please specify:
- 1Name of the organization
- 2Legal address of the organization
- 3Company code
- 4VAT number
- 5Phone number
- 6Email address
- 7Payment information: shipment number, date and amount of payment
Invoice delivery time 1-3 days after sending the request.
Delivery options in Ukraine
Branch
Address
Parcel locker
To receive the delivery, the recipient needs to have:
- 1express consignment note serial number
- 2passport of a citizen of Ukraine, international passport or a phone with the number indicated in the express consignment note
Advantages
Reasonable rates
Convenient delivery: in a parcel locker, at a branch or by courier at your address
Delivery from 5 days
Insurance of the postal items for 100% of the declared value
Parcel tracking
We speak Ukrainian and Lithuanian
What you can send
Important information on parcel customs clearance in Ukraine
- Shipping cost: up to €150
Free of customs payments
- Shipping cost: over €150
- 1import duty: 10 % of the amount in excess of €150
- 2VAT: 20% of the delivery cost (in excess of €150 + import duty)
An example of a calculation:
The product costs €200. Customs fees include:
- 1import duty = (€200 - €150) x 10% = €5
- 2VAT = (€200 - €150 + €5) x 20% = €11
Total tax payable: €5 + €11 = €16
If the declared value of a parcel exceeds €150, do not create two parcels out of one in order to avoid the customs duties. At a Ukrainian customs house, these parcels will be combined and their declared value is totaled, so the customs duties will be applied
Examples of customs payments calculations for deliveries to Ukraine
Example 1
I am sending my sister a jacket, a portable speaker and her driver's license. The jacket cost €50, the portable speaker €35. Total value is €85.
Customs fees will not be charged.
Example 2
I am sending clothes for sale to Ukraine. All the items are new. They have price tags and original packaging, but the total cost is less than €150.
Customs fees will not be charged.
Example 3
I am sending my daughter a whole suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics. All things are personal, but their total value is more than €150.
Customs fees will not be charged.
If the real value differs from the declared one, the customs service may reevaluate the postal item and charge additional customs payments
Who pays
- Cost of delivery and additional services
Sender in Lithuania
- Customs fees
Receiver in Ukraine
FAQ
- How should the parcel be handed over to a courier for deliveryA box needs to be packed and closed when it is being handed over to a courier. When the box arrives at the Nova Post warehouse, the employees check the parcel for prohibited goods. Employees are entitled to open a packed parcel. The only exception is for items in their original factory packing.
- Why is it important to indicate the declared value correctlyThe declared value affects the customs payments that may be charged after crossing the Ukrainian border. Thus, the declared value must reflect the market value of the parcel. If a customs house officer reveals that the declared value of the parcel differs from the actual one, the officer may detain the parcel at the border, reevaluate the postal item and apply customs payments at the market value.
- How does the recipient pay the customs charges in UkraineA Nova Post representative contacts the recipient at the indicated phone number or email. The recipient needs to provide:
■ a scanned copy or photo of the first and the second pages of the passport or both sides of the ID card passport
■ scanned copy or photo of their taxpayer code (formerly – TIN)
The customs payment is made prior to receiving the parcel at the branch, in a parcel locker, or at an address. - How will the recipient know that their parcel arrived in UkraineOnce parcel has arrived at a post office or parcel locker in Ukraine, the recipient will be notified via Viber, SMS, or the Nova Post mobile app. Upon receipt at the address, the recipient will be contacted by the courier.