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International delivery

Receive from Ukraine

Thanks to Nova Post in Lithuania, you can quickly and conveniently receive parcels from Ukraine

Delivery terms: From 5 days.

Who pays for

  • The parcel

    Sender in Ukraine or recipient in Lithuania

  • Customs duties and customs brokerage services

    Recipient in Ukraine

Once the parcel is sent, we will notify the recipient of the parcel's processing: via SMS, Viber or email.

The recipient can pay for delivery services from Ukraine

Payment by the Recipient: Worry-free delivery

This is a handy option allowing the Sender to make an international express shipment and assign the delivery cost to the Recipient. 

You, as a Sender, can manage your logistics costs more efficiently by informing and agreeing on the delivery cost with the recipient in advance.

How does it work

  1. 1
    Defining the payer of logistics services: The Sender must inform the Recipient and obtain consent to pay for logistics services in favor of the Nova Post Group of Companies with the currency of the country of receipt.
  2. 2
    Creating a shipment: The Sender shall create a shipment as usual, specifying all the necessary data for an international shipment.
  3. 3
    Selecting a payer: When registering a shipment, choose the “Payment by the Recipient” option.
  4. 4
    Delivery: Your parcel will be delivered to a branch in the country of the NP's presence.
  5. 5
    Payment: The Recipient shall pay all delivery-related costs in the mobile app or at the branch upon receipt of the parcel.
  6. 6
    Pickup: The Recipient can pick up the parcel at the NP branch.

FAQs

  • How does Payment by the Recipient work

    Sender

    • The Sender shall inform the Recipient and agree on the terms of shipment (payment for international delivery services by the Recipient).
    • Create a shipment charged for delivery services by the Recipient.
    • The Recipient shall pay for the delivery services online in the mobile app or at the branch in cash or by card before picking up the shipment.

  • What are the available payment methods

    A payment can be made online in the mobile app or at a branch in cash or by card in the currency of the recipient's country.

  • Is the service available in all countries

    Delivery services in countries where Nova Post is present, except Moldova and Romania.

  • Is this service suitable for large businesses

    Yes, this service is suitable for both small businesses and large corporations seeking additional means of managing the cost of delivering shipments to customers.

  • Why this service is not available for Business Sender

    This service is available for all Business Senders from Ukraine by default. Should there be numerous complaints from recipients, the availability of the service may be suspended. For similar cases, please contact your personal Account Manager.

Customs clearance of shipment

  • Invoiced value of the parcel: up to €45

    No taxes.

  • Invoiced value of the parcel: €45-150

    VAT: 21% of the invoiced value of the shipment

    Example: the goods cost €100. The recipient needs to pay additional VAT: €100 x 21% = €21

  • Invoiced value of the parcel exceeds €150 

    • Import duty: from 0 to 48,5% of the invoiced value, depending on the type of goods
    • VAT: 21% of the invoiced value of the shipment (invoiced value + import duty)
    • Nova Post customs brokerage services: €37

Example: the goods cost €320.

Customs payments will be as follows:

  • Import duty = €320 х 10% = €32
  • VAT = (€320 + €32) х 21% = €73,92
  • Nova Post customs brokerage services = €37

The recipient needs to pay tax: €32 + €73,92 + €37 = €142,92

Customs reserves the right to refuse a shipment or change the amount of customs duties.

This can happen if a customs officer detects a breach of the rules:

  • The shipment's contents differ from the list specified in the declaration
  • The declared value differs from the real one
  • The parcel contains prohibited goods
  • The recipient has already received international shipments with a total value over €45 during the last month.