At parcel lockers and delivery points
integration

Delivery from Ukraine to parcel lockers and partner pickup points in Lithuania

Get your parcels not only at Nova Post branches or delivered by courier but also at Venipak parcel lockers and pickup points.

You can pick up the parcel at the parcel locker within 7 business days: Then the parcel will be waiting for the recipient at the nearest Nova Post branch.

  • <b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">525 parcel lockers across Lithuania</span></b>

    525 parcel lockers across Lithuania

  • <b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">162 pickup points across Lithuania</span></b>

    162 pickup points across Lithuania

  • <b><span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 700;font-style: normal;">24/7 option to pick up a parcel from a parcel locker</span></b>

    24/7 option to pick up a parcel from a parcel locker


Items you can send via the Venipak pickup point and parcel locker

  • <b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Documents up to 1 kg</span></b>

    Documents up to 1 kg

  • <b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Parcels up to 30 kg</span></b>

    Parcels up to 30 kg

Restrictions on shipments that can be received at pickup points and parcel lockers:

  1. 1
    Maximum size: 61 cm × 39.5 cm × 41 cm
  2. 2
    Declared value up to €500. Parcels exceeding €500 can only be delivered by courier.

How to arrange delivery via Venipak point

  1. 1
    Select the nearest Venipak pickup point or parcel locker on the map.
  2. 2
    Provide the sender with your contact details:
    • 2.1
      last name and first name (in Latin)
    • 2.2
      phone number
    • 2.3
      Email
    • 2.4
      a convenient pickup point or parcel locker.

How to receive your parcel at a Nova Post parcel locker or partner pickup point

  1. 1
    Wait for a text message or email informing you of the delivery location and a PIN code for pickup.
  2. 2
    Find a parcel locker or pickup point on the map.
  3. 3
    Visit the pickup point and receive the parcel. If your parcel was delivered to a parcel locker:
    • 3.1
      approach the parcel locker and open it with your PIN or QR code
    • 3.2
      pick up the parcel and close the locker.

Frequently asked questions

  • How does the recipient find out the shipment has been delivered to the pickup point or parcel locker

    Once the courier puts the package in the parcel locker or brings it to the pickup point, the recipient will be sent an SMS with a PIN or QR code for pickup.

  • Why Nova Post is listed as the sender to the Venipak parcel locker

    Nova Post offers international express transportation as part of this service. We engage partners for more convenient delivery within the country. That's why we are listed as a sender in Lithuania for our partner.

    You can also receive servicing messages, emails, and calls with information about our partner.

  • What to do if my parcel is missing at the parcel locker or pickup point

    Contact our operators:

    • 1
      Call center phone number: +37052500609
    • 2
      Customer support email: support@novapost.lt