How a business client can send a parcel via Nova Post
- 1
- 2Make sure the contents of the shipment are authorized for transportation
The legislation of the country where the customs clearance of the parcel takes place may establish a ban on the import or export of certain products.
If you are not sure whether the contents of the shipment are allowed for transportation, ask a Nova Post sales manager. - 3Choose a customs clearance method
- 3.1through Nova Post
- 3.2on your own
- 3.3through the customs broker
- 4Draft supporting documents
- 4.1business contract
- 4.2invoice
- 4.3packing list
- 4.4other documents required for your product.
For example: a quality certificate, a certificate of origin, a conclusion confirming the HS Product Code of the Harmonised System of the Description and Codes of Goods, a description of technical specifications detailing qualitative and quantitative characteristics and scope of application, etc.
The operator shall provide details of additional documents. You can also contact the Nova Post sales manager.
- 5
- 6Call a courier and give him or her your shipment.
- 7Pay for delivery services.
The sales department is operating as follows:
Mon-Fri: 9:00 a.m. - 5:00 p.m.
Phone number: +31 203 695 606
Email: support_nl@novapost.com
Mon-Fri: 9:00 a.m. - 5:00 p.m.
Phone number: +31 203 695 606
Email: support_nl@novapost.com

We guarantee
Preserving the parcels we deliver
Delivery within the stated deadlines
Handing over the shipment to the recipient