With Nova Post you can quickly and conveniently receive a postal item from Ukraine 

• at the Nova Post branch
• by courier to the address
• at a Pick-Up point

Delivery time: from 3 days

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Who pays for the Delivery

After the delivery, we will send the recipient a message by SMS, Viber or email on parcel registration and payments.

Payment by the Recipient: Worry-free delivery

You, as a Sender, can manage your logistics costs more efficiently by informing and agreeing on the delivery cost with the recipient in advance.

How does it work

1. 1
   Defining the payer of logistics services: The Sender must inform the Recipient and obtain consent to pay for logistics services in favor of the Nova Post Group of Companies with the currency of the country of receipt.
2. 2
   Creating a shipment: The Sender shall create a shipment as usual, specifying all the necessary data for an international shipment.
3. 3
   Selecting a payer: When registering a shipment, choose the “Payment by the Recipient” option.
4. 4
   Delivery: Your parcel will be delivered to a branch in the country of the NP's presence.
5. 5
   Payment: The Recipient shall pay all delivery-related costs in the mobile app or at the branch upon receipt of the parcel.
6. 6
   Pickup: The Recipient can pick up the parcel at the NP branch.

FAQs

Parcel customs clearance

Calculation example

The goods cost €300. The total customs payments will be:

• import duty = €300 × 17% = €51
• VAT = (€300 + €51) × 24% = €84,24
• customs brokerage services: €10

Total tax charged: €51 + €84,24 + €10 = €145,24

This may occur if a customs officer finds a violation:

• the postal item content differs from the list indicated in the declaration
• the invoiced value differs from the real value
• the parcel contains goods that are not accepted for transportation.