Parcels and documents

integration

Send parcels and documents up to 30 kg in Romania

Benefits

  • Branch network
  • Send from address
  • Delivery guarantee
  • Free insurance for parcels with value up to RON 1 000
  • Parcel tracking
  • Customer support
  • Delivery time - from 1 day

 Delivery time

  • 1 – 2 business days

Available shipping methods

  • from branch
  • from address

Delivery rates

  • from 10 RON
  • Click Tariffs to learn more about delivery rates.
  • Weight calculation:

    • 1
      The greater between the actual or volumetric weight is used.
    • 2
      Volumetric weight (kg) = length (cm) x width (cm) x height (cm) / 4 000
  • Surcharge on declared value:

    • 1
      up to RON 1000 – included in rate
    • 2
      over RON 1000 – 0.5%

Payer

Shipment is paid by Sender.

Payment methods

  • Sending from branch

    • 1
      cash or bank card
    • 2
      bank card in the mobile application or website

  • Sending from address

    by card in the mobile application or website

How to send a parcel from a branch 

  1. 1
    Select the nearest Nova Post branch in your city
  2. 2
    Create a shipment with an operator or online before visiting the branch using mobile application or website. Provide the operator with the waybill number if the parcel was created online.
  3. 3
    Pay the shipment together with selected additional services and hand the parcel over to the operator.

How to send from address 

  1. 1
    Fill in the shipment form using mobile app or website.
  2. 2
    Pay your shipment.
  3. 3
    Wait for notification of the courier's arrival date and stay at the specified address on that day. Find out more about the courier's work schedule.
  4. 4
    Pack the parcel in advance according to packaging standards and make sure the weighs is below 30 kg.
  5. 5
    Hand the parcel over to the courier.

Please note that either Nova Post couriers or couriers from partner companies come to pick up the parcel.

Details about the service and the courier's working hours can be found here

Additional services

FAQs

  • Is it possible to send a parcel via a parcel locker

    No, it is currently not possible to send a parcel from parcel locker.

    To send a parcel, please visit the nearest Nova Post branch or use request a courier service at the address.

  • What should I do if I wasn't at home when the courier arrived

    We will call you to arrange a new pick-up date.

    After two unsuccessful attempts, we will transfer the parcel to the warehouse Nova Post or our partners will propose an alternative delivery method.

  • Is it possible to hand over not packed parcel to courier

    No, couriers only accept and collect parcels packed in accordance with packaging standards.

    Please pack the parcel in advance so as not to make the courier wait.

  • What happens if I hand over a parcel which is more than 30 kg to the courier

    The courier will collect the parcel, but it will be weighed at the sorting office. If the parcel weighs more than 30 kg, we will return it to the sender.

    You can learn about the conditions for sending parcels over 30 kg in the "Cargo" tab.

  • Can the recipient pay for the delivery

    No, the sender pays for the delivery.

  • How to track a parcel

    You can track your parcel in the Tracking tab or in the mobile application.

  • How will the recipient know that the parcel has already arrived

    When the parcel arrives at the branch or parcel locker, the recipient will receive a SMS notification via or push notification in the mobile application.

    In case of address delivery, the courier will notify the recipient that the parcel has already arrived.